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# Strategic Onboarding and Implementation Project Manager

- **Company:** ZAYO
- **Location:** Montpelier, VT, United States
- **Experience:** Expert
- **Salary:** $77,100.0 - $118,600.0
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Big Data, Ethernet, Microsoft Office, Microsoft Visio, Salesforce.Com
- **Published:** October 23, 2026
- **Apply:** https://dejobs.org/x/x/4756A824514F4DF4911843D4FEC81977/job/

## About the Role

This position will manage cross-functional coordination, stakeholder relationships, and operational workflows while leveraging expertise in project management, data analysis, and telecom systems to drive smooth execution of large-scale initiatives. High proficiency in tools like Salesforce and MS Office, along with strong critical thinking and communication skills, are essential to succeed in this role., * Bachelor's degree in a related field required

 * Minimum of five (5) years of experience in managing Telecom service projects
 * Core competency with big data management, bulk loading, change management techniques
 * Advanced experience with Salesforce
 * Advanced command of MS Office suite, including Visio
 * Thorough knowledge of systems/tools, processes, and application of project management methodology at strategic and tactical levels.
 * Expert knowledge of Salesforce order staging, Billing processes and standards, provisioning plan concepts and tasking, Service Order Management workflow and process, and Fiber & Packet Engineering standards required
 * Familiarity with Outside Plant & Field Operations processes an asset
 * Project management and critical thinking skills; Excellent customer and stakeholder management skills (verbal and written) including risk analysis and conflict management/resolution
 * Ability to influence teams to action that are not in a direct reporting relationship to the team
 * Self driven and motivated to provide exceptional customer service
 * Ability to see and close personal gaps/growth areas; desire to continually improve and move up in the organization

## Description

The Strategic Large Project Manager, Implementation and Onboarding oversees complex telecom service projects involving Lit and Dark Fiber, Waves, Ethernet, and other high-value services, ensuring technical and contractual requirements are met. This specific position will support Project Ascend, a strategic initiative to implement Enhanced Dark Fiber for key strategic as well as to improve network records and operational performance., * Subject matter in Program and Process Management

 * Competent in project management and critical thinking skills with a demonstrated ability to manage projects to stakeholder technical specifications and contract requirements
 * Will need to be an effective internal stakeholder and customer management skills (verbal and written) including prioritization, collaboration, stakeholder analysis, and communication
 * Need to demonstrate system and process knowledge in network and fiber services implementation
 * Must execute project plans with dependencies, manage project milestones, meet performance metrics
 * Will work at a Project, Market, and Product/Service level nationally
 * Onboard, compile, and guide Ascend orders and records into 'production', and through completion, in partnership with Ascend Sr Technical Project Managers and OSP Project Managers.
 * Manage large datasets including issuing and managing orders, reporting results, and ensuring stakeholders are consulted and well informed
 * Assist with analysis to support cross-functional review of initiatives and projects.
 * Embody the 'Voice of the Customer' and "Voice of the Business" feedback to stakeholders
 * Develop & maintain bulk load templates and toolsets for Large Project onboarding
 * Perform in a supporting role to oversee daily PM operational tasks working cross-functionally.
 * Build, maintain, and report operational metrics for assigned project milestone management.