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# Technical Solutions Engineer (Thermal)

- **Company:** Insight Global
- **Location:** Westerville, OH, United States
- **Experience:** Expert
- **Salary:** $140,000.0 - $170,000.0
- **Contract:** Permanent contract
- **Skills:** Training Data, Artificial Intelligence, Data Centers, Monitoring of Systems, Software Deployment, Systems Architecture, Systems Integration, Reliability of Systems
- **Published:** October 23, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3466451884&tx=UT5551TTV&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Bachelor's degree in Mechanical Engineering, Electrical Engineering, Data Center Engineering, or a related technical discipline.
 * 5+ years of experience supporting customers in a technical, engineering, service, or solutions-focused role.
 * Experience troubleshooting complex technical systems and supporting customers through issue resolution.
 * Strong project coordination and stakeholder management experience.
 * Experience reading and interpreting: Electrical diagrams, Piping drawings, Engineering blueprints, System architecture documentation
 * Strong organizational, troubleshooting, and customer service skills.
 * Ability to travel 50% of the time to client sites (Texas & Louisiana)
 * Experience supporting data center infrastructure, cooling systems, or critical facility environments.
 * Background in thermal management, fluid systems, mechanical systems, or power infrastructure.
 * Experience with: Chilled water systems, Direct Liquid Cooling (DLC), CDUs, Heat rejection systems, Cooling infrastructure
 * Experience supporting AI, hyperscale, or modular data center deployments.
 * Familiarity with building monitoring systems, controls platforms, or BMS solutions.
 * Previous experience providing remote technical support and troubleshooting for field-deployed systems.

## Description

Candidates will serve as the primary technical expert for OneCore (pre-fabricated data centers) Integrated Thermal Systems, supporting deployment, commissioning, startup, and troubleshooting activities. * Provide advanced technical support to customers, field teams, and service organizations, both remotely and onsite, to resolve complex thermal, cooling, and system integration issues. * Partner with Product Management, R&D, Engineering, and Service teams to deploy new technologies and drive successful implementation of AI-ready data center solutions. * Troubleshoot and optimize cooling infrastructure, including chilled water systems, fluid networks, CDUs, heat rejection systems, and monitoring/control platforms. * Support Factory Acceptance Testing (FAT), commissioning, quality assurance, and field deployment activities while ensuring customer satisfaction and system reliability. * Lead technical issue resolution, coordinate cross-functional stakeholders, and provide project oversight
throughout the deployment lifecycle. * Develop and maintain technical documentation, troubleshooting guides, and deployment best practices to improve efficiency and reduce customer risk. * Analyze system performance data and fluid samples to identify potential issues and recommend corrective actions. * Mentor team members, share technical expertise, and contribute to continuous improvement initiatives. * Travel to customer sites as needed to support escalations, construction activities, commissioning efforts, and customer-facing technical discussions. Ideal Profile: A customer-facing technical leader with a background in thermal systems, cooling infrastructure, data centers, or critical power environments who can manage projects, troubleshoot complex issues, and effectively communicate with customers and internal stakeholders.