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# Service Desk Specialist

- **Company:** Canvas Health
- **Location:** Oakdale, MN, United States
- **Salary:** $49,587.0 - $57,429.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Desktop Computing, Issue Tracking Systems, Microsoft Office, Microsoft Servers, Information Technology
- **Published:** October 23, 2026
- **Apply:** https://diversityjobs.com/career/18717778/Service-Desk-Specialist-Minnesota-Oakdale

## About the Role

* Associate's degree in computer science
 * Experience working in a helpdesk or technology support department, with a proven track record of success may be considered in place of a degree.

 * Strong customer service skills
 * 1+ years of hands-on experience troubleshooting computers or servers required

PREFERRED QUALIFICATIONS

 * Certifications in A+, Network+, or related fields are preferred

 * Experience working with and/or delivering services to diverse populations

 * Experience working with Microsoft Server software, including Active Directory preferred

 * Experience troubleshooting Microsoft Windows 10 and Microsoft Office preferred

 * Experience working with a ticketing system preferred

 * Experience with remote user support preferred

## Description

This position is primarily responsible for staff support of issues that are sent to IT via the issue ticket system. Being a team member to assist working on network uptime, maintenance, upgrades and oversight, including virtualization components, hardware, and storage. Additionally, this position supports and enhances the overall IT services across multiple sites and specializations including hardware maintenance and upgrades, network related issues, application support, enforcing IT policies, and maintaining the highest possible level of customer service and security.