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# Technical Service Specialist

- **Company:** ZOLL Resuscitation
- **Location:** San Jose, CA, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $73,000.0 - $105,000.0
- **Contract:** Permanent contract
- **Skills:** Test Data, System-level Testing, Information Technology
- **Published:** October 23, 2026
- **Apply:** https://diversityjobs.com/career/18719704/Technical-Service-Specialist-California-San-Jose

## About the Role

* Must be able to make independent judgment and independently problem solve during time of limited supervision

Required/Preferred Education and Experience

 * Bachelor's Degree in engineering required or relevant work experience required
 * A minimum of 2+ years of relevant experience on servicing Electromechanical Products required

Preferred Languages

 * English - Advanced

## Description

As a Technical Service Specialist, your role involves inspecting, troubleshooting, and servicing ZOLL San Jose products including AutoPulse batteries, chargers, TherOx, BrainCool and Thermogard consoles, and more. This role involves developing efficient service processes, analyzing test results, and determining the root cause of failures. Collaboration with engineers, technicians, manufacturing, quality and management personnel and other stakeholders is essential to resolve issues and help improve product quality. Maintaining accurate service records and adhering to quality system requirements is essential. Strong problem-solving, communication, flexibility, and organizational skills are required. With experience in electromechanical product servicing and education in electrical, mechanical, or computer science fields, you will excel in this position. Field service calls at customer sites may also be part of your responsibilities., * Follow documented service instructions to perform inspection, investigation, troubleshooting, analysis, and service work on ZOLL San Jose medical devices (AutoPulse legacy and NXT batteries, chargers, TGXP and TGHQ consoles, BrainCool consoles, TherOx consoles, and others as required).

 * Read and understand work instructions, test procedures, product specifications, wiring diagrams, and schematics to determine testing equipment and procedures to be used.
 * Compare results with specifications and record test data on PC and associated service forms.
 * Perform functional and component level investigation, troubleshooting, and tests on sub-assemblies as well as finished devices as required.
 * Analyze test results and troubleshoot defective units to determine and document the most likely root cause of failure.
 * Support Complaints and QA processes by documenting returned device investigations and service work performed.
 * Maintain service records, tests, and investigation documents in accordance with the corporate quality system requirements.
 * Provide input to engineering on device failures and suggestions for improvements.
 * Calibrate test instruments and equipment according to specifications.
 * Working knowledge of the basic electromechanical design of components and equipment.
 * Capable of reading electrical schematics and performing moderate electrical troubleshooting.
 * Perform system-level tests on sub-assemblies as well as finished devices.
 * Work with engineering, manufacturing, and other departments to develop and document new or improved service work instructions.
 * Confer with ZOLL engineers, technicians, production personnel, manufacturing engineering, and others as required to resolve problems or improve product quality. Perform US field service calls at customer sites as required.
 * Develop or improve service processes that contribute to efficient and productive service turnaround.
 * Perform telephone and on-site customer service assistance as required
 * Able to identify and correct more complex problems associated with start-up
 * Develop an on-going relationships with customers to ensure future business success.
 * Must be able to resolve and troubleshoot implementation problems and/or train customers on the features of the equipment they have purchased.
 * Responsible for returned product analysis and collaborate with R&D to identify how the device can be better serviced.