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# Senior ServiceNow Systems Engineer

- **Company:** Booz Allen Hamilton Inc.
- **Location:** Tampa, FL, United States
- **Experience:** Expert
- **Salary:** $61,900.0 - $141,000.0
- **Contract:** Permanent contract
- **Skills:** HTML, JavaScript (Programming Language), Active Directory, Application Programming Interfaces (APIs), Agile Methodology, Ajax (Programming Language), Systems Engineering, User Authentication, Cascading Style Sheets (CSS), Configuration Management Databases, Software Code Optimization, Cyber Security, System Configuration, Data Validation, Data Integrity, Extract Transform Load (ETL), Data Migration, Multi-Factor Authentication, MariaDB, Role-Based Access Control, SQL Databases, Systems Integration, Scripting, Enterprise Software Applications, Tanium Platform Expertise, Information Technology, Web Technologies, Splunk, Cisco, Servicenow
- **Published:** October 23, 2026
- **Apply:** https://www.dice.com/job-detail/89cbdccc-f0a2-4123-80d2-0fa73b284729

## About the Role

Are you looking for an opportunity to combine your technical skills with big picture thinking to make an impact for the DoW? You understand your customer's environment and how to develop the right systems for their mission. Your ability to translate real-world needs into technical specifications makes you an integral part of delivering a customer focused engineering solution., * 12+ years of experience in an Information Technology Field

 * Experience providing ServiceNow administration, architecture, configuration, troubleshooting, and core module expertise
 * Experience with ServiceNow data migration, ETL, CMDB, and enterprise integrations
 * Experience supporting ServiceNow security and secure, air-gapped federal environments

 * Ability to document requirements, support Agile processes, collaborate with stakeholders, and mentor staff
 * TS/SCI clearance
 * HS diploma or GED
 * Cisco Certified Network Professional (CCNP) Certification
 * DoD 8570 IAT III Certification
 * DoD 8140 Certification Work Role Code 451 at the Intermediate level or higher

Nice If You Have:

 * 5+ years of experience as a ServiceNow Administrator, including successful implementations and management
 * Experience in ServiceNow scripting languages, such as JavaScript or GlideScript, and web technologies, such as HTML, CSS, or AJAX

 * Experience with ServiceNow modules such as ITSM, ITOM, HAM, or SAM

 * Experience with ServiceNow integration tools and APIs

 * Experience with ServiceNow On-Prem instance implementation, management, and troubleshooting

 * Knowledge of database management and SQL, such as MariaDB

 * Knowledge of ITIL processes and ServiceNow best practices
 * Possession of excellent analytical, problem-solving, communication, and interpersonal skills
 * ServiceNow Certified System Administrator (CSA) Certification or other related ServiceNow Certifications, such as Certified Implementation Specialist Certification

## Description

As a systems engineer on our team, you have the chance to design ServiceNow systems.

What You'll Work On:

 * Create and maintain ServiceNow platform architecture and technical solutions, system configurations, processes, and procedures.

 * Support the implementation, configuration, and support of ServiceNow modules - including ITSM, ITOM, SecOps, and ITAM.

 * Develop and execute data migration and ETL strategies, including data validation and transformation mapping, while enforcing data integrity across the CMDB and related tables.

 * Integrate ServiceNow with enterprise technologies such as Splunk, Tanium, Active Directory, MFA, and authentication platforms, leveraging ServiceNow integration tools and APIs.

 * Configure RBAC, secure authentication, user access, and system security in accordance with DOW best practices.

 * Support deployments within secure and air-gapped federal environments, including on-prem ServiceNow instances.

 * Troubleshoot and resolve issues related to the ServiceNow platform, providing timely support to end users.

 * Collaborate and partner with government stakeholders and technical teams to define and document technical specifications and workflows.

 * Provide Operations & Maintenance (O&M) support including patching, monitoring, performance-metrics analysis, and platform optimization and make recommendations for improvements.

 * Support development and enforcement of ServiceNow best practices. Support the Platform Change Configuration Board

 * Provide training and mentorship to junior administrators, team members, and support user training on ServiceNow functionality and best practices.

 * Participate in Agile ceremonies, technical reviews, and testing, and stay current with ServiceNow updates, features, and industry trends, evaluating their potential impact on the organization