> Markdown version of [/jobs/ext/3890222-helpdesk-specialist](https://www.wearedevelopers.com/jobs/ext/3890222-helpdesk-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Helpdesk Specialist

- **Company:** A2 Federal Inc.
- **Location:** Augusta, GA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** JIRA, CompTIA Security+, Geospatial Intelligence, Network Connections, Software Requirements Analysis, Information Technology
- **Published:** October 23, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9262226/helpdesk-specialist

## About the Role

* Minimum 5+ years of experience in user and field support.
 * Bachelor's degree or equivalent experience.
 * A senior role for top-level user support, requiring extensive experience and the ability to operate independently in the field, providing hands-on assistance .
 * ITIL Foundation and CompTIA Security+ certifications.
 * Active Final TOP SECRET clearance at start of work, with eligibility for SCI access.
 * DoWM 8140.03 baseline certification at start of performance; CE certification or certificate of training in the relevant technology before privileged access to Government systems.

## Description

Staffs the central Scalable GEOINT Help Desk at Fort Gordon, which supports IGEA users across the enterprise and operates as an on-call entity for analyst support 24/7, 365 days a year, with support provided within two hours of a request. Coordinates with FSRs at remote CONUS and OCONUS sites., * Provide timely helpdesk support to IGEA users throughout the enterprise and serve on the 24/7/365 on-call rotation for analyst support.

 * Provide customer support by telephone, chat, and email; describe customer needs accurately in JIRA and track request status on the appropriate network.
 * Coordinate with organizations that use IGEA / Scalable GEOINT so their system requirements are reflected in priorities; identify support trends and recommend system changes.
 * Coordinate IT equipment repairs with the client and hardware vendors; install fiber and copper cabling and configure network connections, directly and through patch panels.
 * Answer user questions and resolve hardware and software problems in person, by phone, or electronically; run diagnostics and read technical manuals to resolve issues.
 * Oversee daily performance of computer systems; set up equipment and install and perform minor repairs to hardware, software, and peripherals.
 * Support accountability of IT equipment by location and serial number.