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# IT Generalist

- **Company:** Redwood Credit Union
- **Location:** Napa, CA, United States (Remote available)
- **Salary:** $56,160.0 - $72,800.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Windows, Antivirus Softwares, Software Applications, Spreadsheets, Information Systems, Computer Programming, Data Room, Text Processing, Document Retrieval, Issue Tracking Systems, Information Technology, Wikis
- **Published:** October 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=955b940aad937b08

## About the Role

Redwood Credit Union is seeking an IT Generalist for an entry-level technical position supporting the delivery of technical services within the organization. Provide first tier support of desktop applications and equipment, telephones, and end-user rights management within a team environment. Provide administrative and operational support for digital records, automation, and other functions in the IT organization. Provide superior customer service that meets the RCU service standards and values to team members of Redwood Credit Union. The anticipated work schedule is Monday through Friday, with occasional Saturday shifts., * Intermediate skill in the operation of a PC with Intranet/Internet access and word processing, spreadsheet, presentation, and information systems software.

 * Ability to troubleshoot computer related problems.
 * Ability to interact and communicate with outside vendors.
 * Ability to communicate effectively both verbally and in writing.
 * Ability to work in a fast-paced environment.
 * Ability to employ problem solving techniques while being detailed oriented.
 * Ability to establish and maintain an effective working relationship with a diverse group of people.
 * Ability to work a rotating schedule, which will include working on rotating nights and weekends as assigned., The ideal candidate has a combination of education and experience equivalent to an associate degree. Credit Union experience or experience in a closely related field is a plus., * Ability to travel between branch offices as needed.
 * Ability to lift up to 50 pounds.
 * Ability to use a computer keyboard and calculator.
 * Work environment is indoors.

## Description

Computer Operations:
o Follow department operations run books for daily operational functions and desktop environment.
o Maintain service log of information, systems error logs, and maintenance calls.
o Review and maintain systems focused on desktop performance and security, such as Anti-Virus, Patching, and Inventory.
o Document all calls and requests in the IT support ticketing system.
o Operate daily and monthly operations checklists to maintain the security and completion of tasks through auditing.
o Complete add, move and/or user change requests in the network and core systems.
o Provide help-desk phone support to team members of the Redwood Group.
o Distribute reports to management.
o Notify management of work affecting incidents in a timely manner.
o Document all new, updated, or undocumented processes in department Wiki.
o Perform duties from Digital Records, Infrastructure, Networking, Data, and Programming teams as assigned.
Technical Support:
o Provide end-user support and troubleshooting of computer and printer problems.
o Respond to incidents and support requests per incident management procedures.
o Provide Member support for research and retrieval of documents and information.
o Provide help-desk support on computer systems by assisting end-users with software/hardware problems and inquires.
o Provide exceptional service to all Members, volunteers, internal team members, and service providers.
o Keep inventory of supplies and licensing, document and provide management with request for new purchases.
o Contact vendors to schedule repair and maintenance work on system hardware and order additional hardware, parts, and supplies.
o Support tablet and mobile devices through RCU's mobile device management solution.
o Uphold established department service standards.
User Creation & Security:
o Create, delete, and modify all existing and new users daily for Symitar and Windows.
o Maintain log of user ID's including deletions, additions and changes.
o Setup and maintain user security for the Redwood Group.
o Support computer patch distribution and software updates.
Other Functions:
o Organize data room and surrounding areas to ensure OSHA standards.
o Maintain technical proficiencies to support current and planned hardware and software computing needs.
Join us and discover why you'll love working at Redwood Credit Union!