> Markdown version of [/jobs/ext/3890655-it-help-desk-associate](https://www.wearedevelopers.com/jobs/ext/3890655-it-help-desk-associate). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Associate - **Company:** Healthsnap, Inc. - **Location:** United States (Remote available) - **Experience:** Starter - **Salary:** $54,080.0 - $58,240.0 - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Windows, Macintosh Computers, Apple Mac Systems, JIRA, Audio Video Distribution, System Configuration, Desktop Computing, Salesforce.Com, Software Deployment, Software Engineering, Enterprise Software Applications, Connectivity Problems - **Published:** October 23, 2026 - **Apply:** https://www.builtincolorado.com/job/it-help-desk/11823368?handler=ApplyRedirect ## About the Role * Proven experience supporting Mac computers, including hardware troubleshooting and macOS software support * Familiarity with Salesforce and Jira is strongly preferred * Strong analytical and problem-solving skills with the ability to diagnose technical issues efficiently * Excellent written and verbal communication skills * Ability to thrive in a fast-paced environment and manage multiple priorities at once * Customer-focused attitude with patience and a desire to help others ## Description Under the supervision of the IT Help Desk Supervisor, the IT Help Desk Associate plays a critical role in ensuring that HealthSnap's teams can work smoothly and efficiently. This role serves as the frontline for technical support, with a strong emphasis on troubleshooting Mac computers, assisting with software installations, and supporting key applications such as Salesforce and Jira. If you are tech-savvy, love problem-solving, and enjoy helping people navigate technology, this role is for you!, * Provide technical support for hardware, software, and network issues, with a focus on HealthSnap-issued MacBooks and PCs * Troubleshoot and assist employees with company applications, including Salesforce and Jira * Diagnose and resolve common computer and software issues such as system crashes, application errors, connectivity problems, and microphone/audio issues * Offer remote support to off-site employees, ensuring consistent service across the organization * Assist employees with the effective use of technology by providing training, guidance, and best practices * Maintain accurate records and documentation of all support activities, troubleshooting steps, and resolutions * Contribute to internal knowledge base articles and self-service resources * Escalate complex or unresolved issues to higher-level IT personnel, providing all relevant details for efficient resolution * Perform other duties as assigned, Provide frontline remote IT support, troubleshoot user access and device issues, manage onboarding and offboarding, configure accounts and permissions, triage tickets, maintain device inventory, ship equipment, and document resolutions. Support macOS, Windows, and iOS devices across platforms including Google Workspace, Microsoft 365, Salesforce, Slack, and internal applications. Participate in rotating weekend on-call coverage and quarterly Austin meetings. Top Skills: Apple Business ManagerGoogle WorkspaceiOSJIRALinearmacOSMicrosoft 365MosyleQuoSalesforceSlackTechformsWindows Golden 1 Credit Union IT - Help Desk and Desktop - IT Help Desk Coordinator 3 Days Ago In-Office or Remote 26-28 Hourly Entry level 26-28 Hourly Entry level Fintech Provides first-line and tier-two technical support for enterprise applications, user access, computers, mobile devices, networks, audiovisual systems, and banking equipment. Provisions access using least-privilege controls, resolves tickets within service levels, performs hardware and software installations, maintains system configurations, documents procedures, develops knowledgebase content, supports compliance requirements, and escalates unresolved or security-related issues. Top Skills: Cash DispensersCheck ScannersCredit Card MachinesiOSLanMultifunction DevicesPin PadsPrintersRole-Based Access ControlService Desk Ticketing SystemsVms Host SystemWanWi-FiWindows 10Windows 7 AmeriSave Mortgage Corporation