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# Technical Support Engineer

- **Company:** Sonatype, Inc.
- **Location:** United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), Amazon Web Services, Apache HTTP Server, Server Applications, Microsoft Azure, Bash Shell, Cloud Computing, Continuous Integration, Software Debugging, Github, Python (Programming Language), PostgreSQL, Linux Commands, Apache Maven, Nginx, NuGet, OAuth, Security Assertion Markup Language (SAML), SQL Databases, Tcpdump, Wireshark, TypeScript, Web Applications, Jetty, Diagnostic Tools, Scripting, Transport Layer Security, Google Cloud, Enterprise Software Applications, Cloud Platform System, Sonatype, Firewalls (Computer Science), Gitlab, Containerization, Kubernetes, Build Tools, Npm(Software), Restful APIs, Atlassian Bamboo, Docker, Jenkins
- **Published:** October 23, 2026
- **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=3031778617-2

## About the Role

* 3+ years experience supporting complex enterprise software solutions
 * Ability to read and understand Java code is necessary
 * Experience using Rest APIs
 * Experience with testing and/or development of production quality Java based web applications
 * Solid experience with Linux command line tools
 * Experience with SQL databases (PostgreSQL is a plus)
 * Experience with networking (Sockets, HTTP, proxies/firewalls, TLS/SSL)
 * Experience with scripting languages (Python, Bash, Typescript, etc.)
 * Experience with a major cloud platform like AWS, Azure or GCP
 * Experience with 1 or more application servers (e.g. Jetty, Apache, NGINX, etc.)
 * Experience with container technology like Docker, Kubernetes or similar.
 * Exceptional communication skills > Written and verbal
 * Solid English proficiency
 * Very good problem solver! > Solid experience interacting with internal/external clients on technical challenges

Ideal to bring:

 * SCM and CI/CD and associated tools (Jenkins, Bamboo, Github, Gitlab etc.)
 * Debugging certificate-based mutual TLS and SSL authentication
 * Experience analyzing network traces using tools such as wireshark or tcpdump
 * Component management build tools (Maven, npm, NuGet etc.)
 * Experience with Sonatype, jFrog, Snyk and similar products
 * Deployment/Configuration of Cloud platforms such AWS, Azure and GCP
 * OAuth and/or SAML integration experience

## Description

* Debug and troubleshoot incidents with Sonatype products and solutions
 * Reproduce defects and file actionable issues for product engineering
 * Replicate customer deployment environments for testing (docker, AWS, Azure, Kubernetes, and more)
 * Represent Technical Support and customer interests in Engineering and Product Management discussions
 * Assist product management in developing and prioritizing enhancement lists
 * Summarize, communicate, and escalate customer experiences to management
 * Contribute to and maintain our Knowledge Base
 * Contribute to our diagnostic tools and utilities, and create new ones
 * Respond to customer inquiries via support cases, email, chat, and phone