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# Information Technology Coordinator

- **Company:** Foundation Inc
- **Location:** Charlotte, NC, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Application Lifecycle Management, Microsoft Azure, Business Software, Cyber Security, Information Systems, IT Management, Network Monitoring, Information Technology
- **Published:** October 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0db54ca43f26e910

## About the Role

Ideal Background: 5+ years leading diverse aspects of an organization's information technology environment, with demonstrated experience in infrastructure technologies, project management, quality assurance, and application lifecycle management., * Bachelor's degree in Engineering, Computer Science, or equivalent practical experience.

 * Ability to perform the essential functions of the role, including sustained focus over extended periods and the ability to move between worksites and workstations as needed.

Core Competencies:

 * Strategic Thinking
 * Operational Excellence
 * Cybersecurity & Risk Awareness
 * Vendor & Contract Management
 * Change Management
 * Team Leadership & Development
 * Communication & Cross-Functional Collaboration
 * Mission Alignment
 * business needs.

## Description

The Information Technology Coordinator handles day-to-day technology operations for the organization, interacting with staff and vendor partners to ensure our technical resources are secure, reliable, and available. This is a hands-on operational role spanning infrastructure, cybersecurity, vendor management, project delivery, and business continuity, with regular input into technology strategy alongside the CTO., Technology Planning

 * Assist CTO in aligning technology strategy with the Foundation's overall business vision, strategy, and objectives.
 * Define key performance measures for technology, and track and report results to CTO.
 * Drive development of, and compliance with, key information systems policies and procedures.

Infrastructure & Operations

 * Ensure all information systems, spanning public cloud, private cloud, and on-premises environments, operate reliably and securely.
 * Administer core platforms including Windows Active Directory, Entra, Microsoft 365, Azure, Teams telephony, and the Foundation's line-of-business applications (financial, CRM, grantmaking etc.).
 * Oversee core database maintenance and plan proactively for upgrades.
 * Own daily on-site technology operations, including audio-visual systems across offices, galleries, and conference rooms; set vendor performance objectives and assess results.

Cybersecurity & Risk Management

 * Monitor network and systems security continuously, and remediate issues as they arise.
 * Maintain a disaster recovery plan and capabilities aligned with the organization's business continuity
 * Act as a technology resource for the physical security team, cross-training with building maintenance as needed.

Team Leadership & Support

 * Directly supervise internal help desk staff and monitor contracted vendor help desk to ensure support requests meet service level agreements; report activity and response-time metrics to IT leadership.
 * Provide technology training and day-to-day technical support to staff across the organization.

Vendor & Contract Management

 * Evaluate vendor performance against SLAs and contracted deliverables, tracking milestones and resolving obstacles to keep technology projects on schedule.
 * Identify and engage specialized vendor support as needed, including security systems, A/V, telecom, and network engineering.

Project & Process Oversight

 * Lead technology projects and programs to meet business objectives and timelines; serve as technical lead when needed.
 * Define and manage user testing and approval processes for all production changes to the technology environment.
 * Own the ongoing management, maintenance, and review of business processes utilized by the Foundation, including at least an annual review of designated processes to confirm accuracy and identify improvement opportunities.
 * Research and recommend IT applications, equipment, and supplies that support current and future business needs.