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# Technical Support Specialist

- **Company:** Waystar, Inc
- **Location:** Atlanta, GA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Amazon Web Services, Data Analysis, Microsoft Azure, Software as a Service, Database Queries, Financial Software, Issue Tracking Systems, Remote Service Software, Salesforce.Com, Software Systems, SQL Databases, Cloud Platform System, Software Troubleshooting, Information Technology, Zendesk
- **Published:** October 23, 2026
- **Apply:** https://www.atlantacareerpath.com/job.asp?id=3466487711&tx=FP7168FFJ&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
 * Minimum of 5 years of experience in a technical product support role, preferably with experience supporting enterprise-level software solutions.
 * Demonstrated expertise in supporting complex SaaS applications, with a strong understanding of cloud environments (e.g., AWS, Azure).
 * Proven ability to troubleshoot and resolve intricate technical problems, often involving multiple integrated systems.
 * Strong analytical and problem-solving skills, with an acute attention to detail.
 * Excellent verbal and written communication skills, with the ability to explain complex technical concepts clearly to both technical and non-technical audiences.
 * Proficiency with SQL for database querying and data analysis.
 * Experience with ticketing systems (e.g., Salesforce Service Cloud, Zendesk) and remote support tools.
 * Ability to work independently and as part of a team in a fast-paced, dynamic environment.
 * Prior experience with healthcare revenue cycle management (RCM) or financial software is a significant plus.

## Description

Supports the telephone "hotline" function. Directs telephone calls or written inquiries to appropriate personnel. May answer non-technical questions regarding company products. Maintains log of incoming "hotline" calls., * Investigate, diagnose, and resolve highly complex technical issues related to Waystar's product suite, often requiring in-depth analysis of system logs, configurations, and data.

 * Act as a subject matter expert for the S4 product, collaborating with engineering, product management, and other support teams to identify root causes and implement lasting solutions.
 * Provide comprehensive, timely, and professional support to clients via phone, email, and ticketing systems, adhering to defined service level agreements (SLAs).
 * Develop and maintain internal knowledge base articles, troubleshooting guides, and best practices to empower other support tiers and clients.
 * Participate in on-call rotations for urgent support issues outside of standard business hours as needed.
 * Identify recurring issues and trends, providing valuable feedback to product development teams for continuous improvement.
 * Mentor and train junior support staff on product features, troubleshooting methodologies, and advanced problem-solving techniques.
 * Assist with testing and validation of new product releases and patches to ensure stability and functionality.