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# L1 Help Desk Technician

- **Company:** Robert Half
- **Location:** Fort Washington, PA, United States (Remote available)
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Desktop Environments, Microsoft Windows SDK, Windows Remote Assistance, Workday, User Accounts
- **Published:** October 23, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3466643558&tx=IT8982TYD&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Collaborate closely with the onsite team to extend coverage and reduce support delays for employees needing immediate assistance. Requirements - Prior experience in a Level 1 help desk, desktop support, or similar end-user support position.
 * Working knowledge of Microsoft Windows environments, including Windows 10 administration and troubleshooting.
 * Familiarity with Active Directory for basic user account support tasks such as password resets and account maintenance.
 * Experience using a ticketing platform or service desk system to track, update, and close support requests.
 * Strong foundational troubleshooting skills across hardware, software, and user access issues.
 * Ability to support both in-person and remote users with clear communication and a customer-focused approach.
 * Background in Microsoft-centric desktop environments is required; experience in Dell device ecosystems is helpful.
 * Exposure to organizations in industrial, mechanical, or similar operational settings is a plus, and familiarity with Tridium is beneficial but not required. Technology Doesn't Change the World, People Do., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

## Description

* Deliver first-level technical assistance to employees working in the office as well as staff connecting remotely from other locations.
 * Manage incoming support requests through the ticketing queue, document issues accurately, and move cases forward to resolution in a timely manner.
 * Troubleshoot Windows-based hardware and software problems, including common break/fix incidents affecting desktops, laptops, and user accounts.
 * Provide direct one-on-one support through chat, remote access tools, and occasional phone interaction to address user concerns efficiently.
 * Prepare and configure end-user devices for deployment, ensuring systems are ready for business use.
 * Perform routine checks on key office technology and infrastructure at the beginning and end of the workday to help identify issues early.
 * Support a Dell-based workstation environment and assist users with Microsoft platform-related questions and technical problems.