> Markdown version of [/jobs/ext/3893425-it-assistant-part-time-non-exempt](https://www.wearedevelopers.com/jobs/ext/3893425-it-assistant-part-time-non-exempt). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Assistant (Part-time, Non-exempt)

- **Company:** Farmington Community Library
- **Location:** Farmington Hills, MI, United States
- **Salary:** $39,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Cyber Security, Computer Literacy, System Configuration, Networking Hardware, Networking Basics, Windows Desktop, EndPointSecurity, ServiceNow IT Service Management, Office365, Software Troubleshooting, Peripherals, Computer Equipment, User Accounts
- **Published:** October 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6d5a860b2224bc17

## About the Role

Knowledge, Skills & Abilities:

 * Strong technical knowledge and proficiency with Windows operating systems, Microsoft 365 applications, and common workplace technologies
 * Knowledge of computer hardware, software, peripherals, and basic networking concepts
 * Strong troubleshooting, critical thinking, and problem-solving skills
 * Effective oral and written communication skills, including explaining technical information and instructions clearly to individuals with varying levels of technology proficiency
 * Ability to work independently and collaboratively as part of a team
 * Strong customer service skills and a commitment to providing responsive, patient, and professional technical support
 * Ability to maintain positive, professional working relationships
 * Ability to learn and adapt to new technologies, software applications, and IT practices
 * Strong organizational skills, attention to detail, and ability to manage competing priorities
 * Ability to understand and follow Library policies, procedures, and IT security practices
 * Ability to maintain confidentiality and protect sensitive information in accordance with Library policies and applicable laws, * High school diploma or equivalent
 * Minimum one year of customer service experience
 * Minimum one year demonstrated experience installing, configuring, maintaining, or troubleshooting computer hardware, software, networking equipment, printers, or audiovisual (AV) systems
 * Demonstrated knowledge and experience using and troubleshooting Windows operating systems, Microsoft 365 applications, and related technologies

Preferred Qualifications:

 * Minimum one year of demonstrated experience providing technical support in a public library, computer lab, educational institution, or similar environment

Physical Activity Requirements:

Light Work - Lifting up to 20 pounds occasionally and up to 10 pounds frequently, with occasional bending, stooping, kneeling, crouching, reaching, and working in confined or hard-to-reach spaces to install, maintain, and troubleshoot technology equipment

## Description

* Provides day-to-day technical support and troubleshooting for Library computers, hardware, software, peripherals, and other technology systems
 * Monitors, manages, and responds to IT support requests through the Library's IT ticketing system, documenting issues, resolutions, and follow-up actions
 * Configures, maintains, and troubleshoots technology available for public use and circulation, including iPads, mobile hotspots, and other devices
 * Provides technical assistance, guidance, and training to Library staff, including technology support for Library programs
 * Provides on-site IT support at both Library locations, including scheduled technology assistance to patrons through the Library's IT Help Desk
 * Installs, configures, maintains, and troubleshoots Windows-based workstations and associated equipment
 * Utilizes Windows administration tools and other software utilities to configure, maintain, and secure public and staff computers
 * Supports established IT security practices, including software updates, device security, and identifying and reporting potential security concerns
 * Assists with identifying, troubleshooting, and resolving basic network and server-related issues, escalating more complex problems as appropriate
 * Assists with the administration, maintenance, and troubleshooting of the Library's building access control system and associated server
 * Assists with creating, modifying, and maintaining staff user accounts, permissions, and access to Library technology systems
 * Maintains inventory records of Library technology hardware, software, equipment, and circulating devices
 * Assists with preparing, replacing, and retiring Library computers, devices, and other technology equipment
 * Develops and maintains technical documentation, troubleshooting instructions, and procedures to support staff and patron technology needs
 * Other duties as assigned