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# NOC Technician Tier 1

- **Company:** Inland Cellular Telephone Company
- **Location:** Moscow, ID, United States
- **Contract:** Permanent contract
- **Skills:** Monitoring of Systems, Internet Protocol, Network Monitoring, Network Routers
- **Published:** October 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=794efe5b98409253

## About the Role

* Basic understanding of IP networking.
 * Familiarity with routers, switches, wireless, and fiber technologies.
 * Strong troubleshooting and communication skills.
 * Ability to follow documented procedures.
 * Experience with ticketing and monitoring systems preferred.
 * Willing to work weekends.

## Description

* Receive customer problem escalations from call center and continue with advanced troubleshooting to resolve the issue.
 * Monitor network alarms and events using NMS platforms.
 * Create, update, and manage incident tickets.
 * Perform initial troubleshooting using documented procedures and runbooks.
 * Escalate issues when resolution is not possible within defined procedures.
 * Communicate outage and maintenance information to internal teams and customers.
 * Monitor network health, environmental alarms, and service availability.
 * Support Technicians in the field with configuration and trouble shooting.
 * Verify service restoration and close incidents when appropriate.

Success Measures

 * Accurate ticket documentation.
 * Timely alarm response.
 * Proper escalation of incidents.
 * Adherence to operational procedures.