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# Help Desk Analyst

- **Company:** Robert Half
- **Location:** Philadelphia, PA, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Issue Tracking Systems, User Administration
- **Published:** October 23, 2026
- **Apply:** https://www.phillyjobs.com/job.asp?id=3466643550&tx=IT8174TYZ&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Maintain accurate records of incidents, requests, and recurring technical concerns to support service improvement. Requirements - Experience providing help desk or service desk support in a detail-focused environment.
 * Working knowledge of Active Directory for basic user and account administration tasks.
 * Hands-on experience supporting Microsoft Windows, including Windows 10 desktops.
 * Ability to perform basic troubleshooting for software, system access, and end-user technical issues.
 * Familiarity with ticketing systems and documenting support activity accurately.
 * Strong communication skills with the ability to assist users clearly and effectively. Technology Doesn't Change the World, People Do., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

## Description

* Provide first-level technical support for hardware, software, and Windows-related issues reported by end users.
 * Manage and resolve service desk tickets in a timely manner, documenting steps taken and outcomes clearly.
 * Troubleshoot desktop and account-access problems, identifying root causes and escalating more complex issues when needed.
 * Support user administration tasks within Active Directory, including account updates and access-related assistance.
 * Assist team members with Windows 10 functionality, system settings, and common workstation problems.
 * Communicate with users throughout the support process to set expectations and confirm issue resolution.