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# Service Desk Specialist

- **Company:** Indotronix Avani Group
- **Location:** Nashville, TN, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Virtual Private Networks (VPN), Cisco WebEx, Wireless Networks, Enterprise Software Applications, ServiceNow IT Service Management, Cisco
- **Published:** October 23, 2026
- **Apply:** https://candidateportal.ceipal.com/job-details/jbV2m5WeeysXzaUs7r6bK38_a2zeCwjQae2x5z1WqZw

## About the Role

4-6 years' experience in an IT Call Center or Service Desk role

 - Strong customer service and people skills
 - Proficient with printer administration and troubleshooting
 - Active Directory expertise
 - iOS device management and support
 - Knowledge of video conferencing tools (Webex, MS Teams)
 - Network and application troubleshooting
 - Skilled in remote support technologies
 - ServiceNow ticketing management
 - Physically able to lift at least 50 pounds

[Preferred Skills]

 - Previous experience supporting Cisco Presence video solutions
 - Advanced troubleshooting of VPN and wireless networks
 - Experience with hardware deployment in enterprise environments, Opportunity to work in a collaborative, engaging, and growth-oriented IT team
 - Gain hands-on experience with the latest enterprise technologies
 - Build expertise in network, application, and device support
 - Potential for contract extension or conversion based on performance

## Description

Join a dynamic IT environment as a Service Desk Specialist at 312 Rosa Parks Avenue, Nashville, TN. This hands-on, onsite role is ideal for skilled professionals seeking to leverage their technical expertise in supporting end-users, troubleshooting devices, and ensuring seamless IT operations. You'll be the first point of contact for technical issues, playing a pivotal role in user satisfaction and IT service excellence., Respond efficiently to high call volumes (up to 30 calls per day) while delivering exceptional customer service

 - Manage ServiceNow tickets: assignment, resolution, and escalation
 - Administer and troubleshoot printer environments, including server print queues and local queues
 - Perform Active Directory management: navigate OUs, reset passwords, unlock accounts, and update attributes
 - Support, deploy, and troubleshoot iOS devices (iPhones, iPads): setup, account resets, backup/restore, and network settings
 - Enable and troubleshoot video conferencing solutions: Cisco Webex, MS Teams, Cisco Presence
 - Execute network troubleshooting: VPN, LTE, WIFI, internal/external connectivity
 - Resolve application issues: account permissions, compatibility, browser vs installed applications
 - Deliver remote support using MSRA, RDP, Teams, Webex
 - Deploy and maintain hardware as needed
 - Lift and move equipment up to 50 pounds