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# Field Technical Support

- **Company:** HP Inc
- **Location:** Columbus, OH, United States (Remote available)
- **Experience:** Expert
- **Salary:** $60,320.0 - $89,440.0
- **Contract:** Permanent contract
- **Skills:** Computer Literacy, Windows Servers, Red Hat Enterprise Linux, Performance Monitor
- **Published:** October 23, 2026
- **Apply:** https://dejobs.org/x/x/CA84BE0C4C3D4394B83473A98A4D34AC/job/

## About the Role

* High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
 * Typically has 6-8 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.

Knowledge & Skills

 * Automation Systems
 * Hand & Power Tools Proficiency
 * Electromechanical Systems
 * Operating Systems (Windows Server/Linux Red Hat or relevant platforms)
 * Test and Diagnostic Equipment
 * Electronics & Electrical Fundamentals
 * Environmental, Health and Safety
 * Field Service Management
 * Preventive Maintenance
 * Technical Services Delivery
 * Technical Support (On site and remote)
 * Safety Standards
 * Key Performance Indicators (KPIs)
 * Process Improvement
 * Customer Relationship Management
 * Customer Support, * Effective Communication
 * Results-Oriented Mindset
 * Learning Agility and Continuous Learning
 * Digital Fluency
 * Customer Centricity

## Description

This role will be primarily located in, Ohio. This role is responsible for improving the customer experience by providing installation information, addressing challenges, and delivering software services across pre-sales, post-sales, and service delivery support. The role caters to diverse customer needs, offering tailored solutions to complex accounts. The role employs proactive monitoring techniques, offers site support for break-fix activities, and provides expertise in resolving complex issues. The role also coordinates departmental work, mentors the team, identifies improvement opportunities, and fosters positive working relationships., * Enhances customer experience by providing a comprehensive overview of installation activities, site-specific information, and access to relevant contacts.

 * Addresses customer-relation challenges promptly and effectively, delivering guidance and escalating issues according to established protocols.
 * Offers software services encompassing pre-sales, post-sales, and service delivery support, catering to diverse customer needs.
 * Delivers services, including tailored solutions, to large enterprise, complex, or corporate accounts, addressing their specific requirements.
 * Utilizes proactive monitoring techniques and tools to identify opportunities for preventing problems and enhancing customer experiences.
 * Provides site support for customer break-fix activities, offers technical assistance to third-party and authorized service providers, and leads onsite escalation support when needed.
 * Applies extensive knowledge, resolves complex issues, and recommends improvements through creative and effective approaches.
 * Coordinates departmental work, mentors the team, and serves as an escalation point for different issues in the related area of work.
 * Identifies opportunities for improvement, makes recommendations, and also assures effective business controls through review, analysis, and verification.
 * Coordinates the functional work within the department, assists various departments, monitors process execution, and fosters positive working relationships with associates and management.
 * Travel 25% of the time wich may include out of state travel