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# IT Systems Support/Helpdesk

- **Company:** Kelly Services Inc.
- **Location:** Birmingham, AL, United States
- **Experience:** Experienced
- **Salary:** $43,680 - $52,000
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Macintosh Computers, System Configuration, Issue Tracking Systems, Windows PowerShell, Wide Area Networks, Scripting, Office365, Information Technology
- **Published:** October 23, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3466785544&tx=DT10798UYV&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* High School diploma or equivalent, college degree preferred.
 * 2-4 years' experience installing, configuring and resolving complex PC support issues
 * Should possess strong customer service skills and good verbal communications skills.
 * Should possess strong working knowledge of Microsoft Office applications, Windows, O365, MAC and Active Directory.
 * Should possess good analytical/trouble shooting skills.
 * Previous ticketing system experience is nice to have.
 * Should have A+ certification and possess good written skills.
 * Scripting or automation of processes/ideally PowerShell

## Description

In this contract role as a Systems Support Specialist, you'll work onsite in Birmingham with a team to manage the ticket cue, help with end of lease and answer incoming calls and utilize your MAC experience., * Provide support and problem resolution for internal and external customers; point of contact for system related problems; setup and configure branch and desktop printers; monitor the wide area network.

 * Fielding IT Support calls and tickets
 * On-site IT Support and Onboarding related tasks and projects
 * Research, documentation, and advanced troubleshooting
 * Provide excellent customer service.
 * Must complete time critical assignments on time to meet company goals and customer deadlines.
 * Must enter all work into ticketing system
 * Must comply with all policy and procedures of the company
 * Complete assigned tasks as assigned by the System Support Manager
 * Install and configure replacement PCs and peripherals.
 * Perform physical duties related to PC deployments and repair (crawling under desks, packing/unpacking PCs, shipping of hardware)
 * Provide support for PCs, printers, scanners, aircards and PDA devices.
 * Assist the LAN/Server department with research and evaluation on a wide range of current and new PC products and technical information.
 * Perform on-sight technical PC support for corporate personnel.
 * Ensures compliance with company's Performance Standards, with proper recognition of investment for long-term growth.
 * Recommend products as required and in accordance with polices.