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# Service Desk Specialist

- **Company:** TEKSYSTEMS INC.
- **Location:** Reston, VA, United States (Remote available)
- **Salary:** $37,440.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Distributed File Systems, Microsoft Exchange Server, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office, Network Connections, Windows PowerShell, Azure Active Directory, Office365
- **Published:** October 23, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/va/reston/b96140d1-6efb-4083-be51-60afade7acd9

## About the Role

Microsoft 365
Problem Solving
Customer Service
Active Directory
Microsoft Outlook
Windows PowerShell
Business Valuation
Full Stack Development
Azure Active Directory
Network Troubleshooting
Business Transformation
Distributed File Systems
Microsoft Exchange Servers
End-User Training And Support
Virtual Private Networks (VPN)
Troubleshooting (Problem Solving), Help desk, Troubleshooting, Customer service, Active directory, Office 365

Top Skills Details

Help desk,Troubleshooting,Customer service,Active directory,Office 365

Additional Skills & Qualifications

Microsoft Active Directory, Entra ID (Azure Ad), and DFS experience, PowerShell. IT IL v3 or v4 Foundations., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

This team is a 24x7x365 support desk that provides critical end user support for the 25k+ internal users at SAIC as well as overflow support for numerous programs for external customers. The Service Desk Analyst will be responsible for providing excellent customer service and problem resolution via phone, email, and chat. T1 support commonly address issues such as network connectivity, VPN, M365, Outlook/Exchange, Active Directory account creation and password resets, and other issues.

Given the 24x7 operation, shift flexibility will be required for this role. A clearance is not required to start, but will be obtained in the future so candidates must be eligible for a Public Trust level clearance.