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# IT Helpdesk Technician (Hawaii)

- **Company:** Sunbelt Rentals Inc
- **Location:** United States
- **Experience:** Experienced
- **Salary:** $44,470.0 - $61,131.0
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, IBM System I, Content Management Interoperability Services, Microsoft Office, Software Systems, Computer Networking Systems, Information Technology
- **Published:** October 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f049b79b52da8f6a

## About the Role

* 2+ years demonstrated effectiveness in a similar role
 * Degree in computer science or related field (preferred, but not required)
 * Knowledge of AS/400 systems
 * Excellent knowledge of PC based hardware and software systems
 * Excellent verbal and written communication skills

## Description

Sunbelt Rentals-the fastest growing rental business in North America-is seeking a IT Helpdesk Technician. As an IT Helpdesk Technician, you will provide direct technical support to end users via phone, email, walk-up and web on all IT based systems, including but not limited to :Wynne Rental-man, AS/400 system, Email, PC Network systems, Microsoft Office products, Printing, Scanning, Faxing, basic computer hardware systems, and web systems. Also serves as Tier II support and provide assistance to level I helpdesk technicians., * Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.

 * Responds to telephone calls, email and personnel requests for technical support.
 * Documents, tracks and monitors the problem to ensure a timely resolution.
 * Provide as 2nd level (Tier II) support to other helpdesk technicians.
 * Relies on experience and judgment to plan and accomplish goals.
 * Performs a variety of complicated tasks. Self-motivated to identify and solve customer problems and to improve the service delivered by the CMIS department as a whole.
 * Takes on added responsibilities to manage and administer customer support systems and departmental systems.
 * Works with other department team members to insure good cross communication and cross training.
 * Perform other duties assigned as assigned by the manager.