> Markdown version of [/jobs/ext/38975-selling-system-support-analyst](https://www.wearedevelopers.com/jobs/ext/38975-selling-system-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Selling System Support Analyst - **Company:** Your Golf Travel - **Location:** London, UK - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Amadeus CRS, Business Systems, Mobile Application Software, Systems Development Life Cycle, Regression Testing, Software Engineering - **Published:** May 30, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=69bbe66d791e676e ## About the Role Do you have experience in Time management?, It will require a number of skills in addition to core support experience including business analysis and project management experience. This is a key role within the IT team and we are looking for an individual who has experience of working within a support function working with 3rd party suppliers., * Experience of working in an IT Support team with 3rd party software providers * Experience of system and regression testing o Knowledge of the full development lifecycle * Knowledge of Jira Service Desk * Excellent problem solving, analytical skills with the ability to provide root cause analysis and create workarounds * Strong team player * Ability to demonstrate a hands on approach working directly on the Sales floor with the teams when required * Excellent organisational and time management skills * Adaptable, proactive and solutions focussed * Excellent verbal and communication skills with ability to build trusting and strong working relationships * Minimum 3 years experience in a similar role * Desired experience of working with Inspiretec Reservation and CRM and Amadeus systems * Hybrid working 3 days in the office * Demonstrates a strong commercial awareness ## Description The role of the Selling System Support Analyst is to provide support and be the first point of contact for all Selling System activity related to support, maintenance, implementation, management, enhancements of our key business systems., As well as a good knowledge of the software development lifecycle and the processes & governance required to support this. Providing 1st line support to all the YGT teams is front and foremost of this role ensuring any issues are managed through to resolution in a timely manner to minimise impact to our customers and suppliers. The systems supported include ACE (Res System), Travel CRM, The Key Mobile App, E-Sign for suppliers, Tee Time Cache, Payment Providers, Documentation Portal and other supporting systems., * 1st and 2nd line support and triage for all supported selling systems * Become SME for supported selling systems o Raise and manage system issues with internal teams and 3rd party vendors * Manage prioritisation of system issues with internal development teams and 3rd party vendors * Test all system fixes and conduct regression testing prior to system upgrades * Support system upgrades with 3rd party vendors (some evening out of hours work required) * Investigate queries from Finance or Data teams * Communicate regularly with key stakeholders to update on progress * Support the delivery of the development roadmaps for the system including writing requirements, managing the user story sign off process through to delivery of developments and testing * Support the business teams ensuring the systems capability is exploited including assisting with any on-going training * Support the technical roadmap of planned projects in the 3 year plan, providing input and assisting with business analysis activity across a wide range of projects * Plan and facilitate regular support reviews with 3rd party vendors * Working collaboratively with the teams to proactively identify improvements across systems/processes Personal Specifications ## Related Videos - [Trunk-Based Development at Scale: Real-World Insights from a High-Traffic Luxury E-Commerce Platform](https://www.wearedevelopers.com/videos/1435-trunk-based-development-at-scale-real-world-insights-from-a-high-traffic-luxury-e-commerce-platform) - [APIs and Architecture for scaling omnichannel payments](https://www.wearedevelopers.com/videos/90-apis-and-architecture-for-scaling-omnichannel-payments) - [Stories from an Unsuccessful Recruiter](https://www.wearedevelopers.com/videos/1476-stories-from-an-unsuccessful-recruiter) - [Leveraging Storybook for Component Driven Development outside of your classic Component Library.](https://www.wearedevelopers.com/videos/975-leveraging-storybook-for-component-driven-development-outside-of-your-classic-component-library) - [Strong decisions - decisive distinctions between digital and analog aspects](https://www.wearedevelopers.com/videos/1687-strong-decisions-decisive-distinctions-between-digital-and-analog-aspects) - [Database Magic behind 40 Million operations/s](https://www.wearedevelopers.com/videos/748-database-magic-behind-40-million-operations-s) ## Related Articles - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)