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# IT Support Specialist

- **Company:** Marion Goodwill
- **Location:** Marion, OH, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Online Services, Desktop Computing, Microsoft SharePoint, Software Deployment, Software Troubleshooting, Microsoft InTune, Information Technology, User Accounts
- **Published:** October 23, 2026
- **Apply:** https://www.thejobnetwork.com/job/0d8f4b55-1915-4619-8ca4-2f8273848e94/it-support-specialist

## About the Role

* Associate degree in Information Technology, Computer Science, or related field - or equivalent education and experience
 * 2+ years of IT support experience
 * Experience troubleshooting workstations and POS systems
 * Working knowledge of Microsoft 365 and IT infrastructure
 * Strong troubleshooting and problem-solving skills
 * Excellent communication and customer service skills
 * Ability to work independently and manage multiple priorities
 * IT certifications such as CompTIA A+ or Microsoft certifications are a plus
 * Valid driver's license, appropriate auto insurance, and reliable transportation
 * Ability to travel between Goodwill locations as needed
 * Ability to occasionally work nights, weekends, and on-call support
 * Ability to lift up to 25 lbs. independently
 * Commitment to a safe, drug-free workplace

## Description

As an IT Support Specialist, you'll provide day-to-day technical support both remotely and on-site. You'll work directly with employees to troubleshoot issues, deploy and maintain equipment, manage Microsoft 365 services and devices, and respond to help desk requests.

This isn't your typical sit-at-your-desk-all-day IT position. You'll have opportunities to visit different Goodwill locations, troubleshoot technology firsthand, and work on a variety of systems and projects.

What You'll Do

 * Troubleshoot hardware, software, network, printer, and workstation issues
 * Provide technical support in person, by phone, email, and other remote support methods
 * Install, configure, deploy, and maintain computers and peripheral equipment
 * Support point-of-sale (POS) systems and technology across Goodwill locations
 * Administer Microsoft 365 user accounts, licensing, and service configurations
 * Support Exchange, Teams, SharePoint, and OneDrive
 * Enroll, configure, and manage devices through Microsoft Intune
 * Deploy applications, policies, and security configurations
 * Configure and troubleshoot mobile devices, printers, and scanners
 * Complete and track help desk tickets within established service expectations
 * Create and maintain technical documentation, SOPs, and knowledge-base articles
 * Identify recurring technology issues and recommend process improvements
 * Travel to Goodwill locations as needed to provide on-site support
 * Protect confidential and sensitive information while following IT security standards, Ready to grow your IT career while supporting an organization that makes a difference in the community?