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# Help Desk/Desktop Support Analyst

- **Company:** Robert Half
- **Location:** Harrisburg, PA, United States
- **Experience:** Starter
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Monitoring of Systems, User Administration
- **Published:** October 23, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3466643540&tx=IT8174TYZ&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Travel to client locations as needed to provide in-person technical assistance and equipment support. Requirements - 1-2 years of experience in IT support, help desk, or desktop support roles.
 * Working knowledge of Windows operating systems, including Windows 10, in a business environment.
 * Familiarity with Active Directory user administration and service desk ticket management.
 * Ability to troubleshoot common technical issues involving hardware, software, and peripheral devices.
 * Strong communication skills with the ability to support end users in a clear, detail-focused manner.
 * Comfortable working hands-on with desktop equipment and managing tasks independently.
 * Experience supporting Microsoft-based environments; exposure to Mac systems is a plus. Technology Doesn't Change the World, People Do., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

## Description

* Deliver timely support for everyday hardware, software, and access-related issues submitted through the service desk.
 * Diagnose and resolve problems affecting desktops, laptops, printers, and other end-user devices in both remote and onsite settings.
 * Prepare and deploy workstations, install business applications, and set up user profiles and accounts for new or existing staff.
 * Monitor technical alerts and respond to basic network or connectivity issues using internal support and monitoring tools.
 * Perform routine administration tasks within Active Directory and Microsoft 365 to maintain user access and system functionality.
 * Apply patches, support endpoint protection efforts, and help maintain a secure desktop environment across supported devices.
 * Keep support records accurate and up to date, ensuring troubleshooting steps and resolutions are clearly documented.
 * Recognize repeated support trends and share recommendations that improve service quality and reduce recurring incidents.