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# Help Desk II

- **Company:** Robert Half
- **Location:** Los Angeles, CA, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Business Software, Desktop Computing, Issue Tracking Systems, Information Technology Operations, Networking Basics, Enterprise Software Applications, Software Troubleshooting, Peripherals, Computer Equipment, Laptops, User Administration, User Accounts
- **Published:** October 23, 2026
- **Apply:** https://www.dice.com/job-detail/4901b954-17ee-4d7b-a6cf-f642e030b4df

## About the Role

* 2+ years of experience in desktop support, IT support, help desk, or systems administration
 * Experience supporting Windows-based environments and common business applications
 * Knowledge of desktop hardware, peripherals, and end-user technologies
 * Strong troubleshooting and problem-solving abilities
 * Excellent communication and customer service skills
 * Ability to manage multiple priorities in a fast-paced environment
 * Experience providing both onsite and remote user support, * Experience supporting enterprise business environments
 * Familiarity with endpoint management, device deployment, and user administration
 * Knowledge of networking fundamentals and connectivity troubleshooting
 * Experience working with ticketing systems and IT service processes
 * Relevant technical certifications are a plus

## Description

An organization is seeking a Help Desk II to provide hands-on technical support for end users, workstations, peripherals, and enterprise technologies. This role will serve as a key resource for troubleshooting technical issues, supporting day-to-day IT operations, and maintaining a reliable end-user computing environment. The ideal candidate is customer-focused, enjoys solving technical problems, and can work independently while maintaining strong collaboration with internal teams., * Provide technical support for desktops, laptops, printers, mobile devices, and related hardware

 * Troubleshoot and resolve hardware, software, connectivity, and user access issues
 * Assist with workstation deployment, configuration, upgrades, and replacements
 * Support end users both onsite and remotely
 * Maintain user accounts, device inventories, and technology documentation
 * Escalate and coordinate resolution of complex technical issues when necessary
 * Assist with technology standards, security practices, and operational procedures
 * Document troubleshooting activities and support processes
 * Deliver a high level of customer service and communication to business users