> Markdown version of [/jobs/ext/3898775-it-support](https://www.wearedevelopers.com/jobs/ext/3898775-it-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support

- **Company:** TEKSYSTEMS INC.
- **Location:** Mountain View, CA, United States (Remote available)
- **Experience:** Starter
- **Salary:** $45,760.0 - $51,855.0
- **Contract:** Internship / Graduate position
- **Skills:** Microsoft Windows, Apple Mac Systems, User Authentication, Business Software, Software as a Service, Collaborative Software, Cyber Security, Data Security, Multi-Factor Authentication, Identity and Access Management, Issue Tracking Systems, Virtual Private Networks (VPN), Knowledge Management, Networking Basics, Anti-Phishing, Runbook, Single Sign-On, Wi-Fi Technology, Information Technology, Slack, Gsuite, Zendesk, Servicenow, User Accounts
- **Published:** October 23, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/ca/mountain-view/6c60983b-65cb-4b2b-9a4f-1a43bc5e91f9

## About the Role

Willingness To Learn
System Administration
CompTIA Certification
Full Stack Development
Business Transformation
Training And Development
Multi-Factor Authentication
Software As A Service (SaaS)
End-User Training And Support
Virtual Private Networks (VPN)
Zoom (Video Conferencing Tool)
Identity And Access Management
Troubleshooting (Problem Solving), 1-2 years of IT Helpdesk, Service Desk, Desktop Support, or Technical Support experience.

Internship, part-time, academic lab, or hands-on technical experience will be considered.

Basic understanding of:

Windows and/or macOS operating systems

Networking fundamentals (Wi-Fi, VPN, connectivity troubleshooting)

SaaS applications and identity management concepts

Single sign-on (SSO) and user account administration

Strong customer service and communication skills.

Ability to follow documented procedures and troubleshoot within defined processes.

Demonstrated interest in technology through coursework, certifications, labs, projects, or prior support experience.

Preferred Qualifications & Experience with:

Ticketing systems (Freshservice, ServiceNow, Zendesk, or similar)

Identity and access management tools

Google Workspace, Slack, Zoom, or comparable collaboration platforms

Understanding of security concepts such as:

Least privilege access

Multi-factor authentication (MFA)

Phishing awareness

Secure data handling, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

Mac OS
Zendesk
Phishing
Curiosity
Operations
Mentorship
ServiceNow
IT Security
Communication
Prioritization
Authentications
Desktop Support
Customer Service
Slack (Software)
Technical Issues
Operating Systems
Technical Support
Help Desk Support
IT Infrastructure
Business Valuation
Employee Onboarding, We are seeking a Tier 1 IT Support Specialist to join a collaborative IT Helpdesk team supporting employees across a growing organization. This is an excellent opportunity for someone early in their IT career who is looking to build a strong technical foundation while gaining hands-on experience with end-user support, identity and access management, device deployment, and security best practices.

The ideal candidate is customer-focused, eager to learn, and comfortable following established processes while delivering outstanding support to end users.

What You'll Be Doing:

End User Support

 * Serve as the first point of contact for IT-related issues and requests.
 * Provide support through email, chat, and ticketing systems.
 * Log, categorize, prioritize, and resolve support requests.
 * Troubleshoot common technical issues, including:
 * Password resets
 * Single sign-on (SSO) access issues
 * Software installation and removal requests
 * Collaboration and productivity application support
 * Identity & Access Management
 * Process onboarding, offboarding, and user access changes.
 * Provision and deprovision user accounts.
 * Assign and remove application access.
 * Support multi-factor authentication (MFA) implementation and troubleshooting.
 * Ensure access requests follow established approval and security procedures.
 * Maintain accurate documentation of account and access changes.
 * Device & Endpoint Support
 * Configure laptops and devices for new hires.
 * Install operating systems, business applications, and security tools.
 * Troubleshoot device performance, connectivity, and application issues.
 * Assist with endpoint compliance requirements, including:
 * Operating system updates
 * Disk encryption
 * Screen lock policies
 * Security baseline adherence
 * Documentation & Knowledge Management
 * Follow established knowledge base articles, runbooks, and standard operating procedures.
 * Document resolutions and troubleshooting steps within ticketing systems.
 * Contribute updates and improvements to support documentation.
 * Identify recurring issues and provide feedback to improve processes.
 * Collaboration & Security
 * Partner with IT, Infrastructure, Security, and HR teams to support employee lifecycle processes.
 * Promote security best practices and user awareness.
 * Escalate suspected security incidents according to established procedures.
 * Support a secure and reliable end-user computing environment.