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# IT Support Team Lead / Senior Systems Administrator

- **Company:** COMMAND CONTROL COMMUNICATIONS ENGINEERING & LOGISTICS LLC
- **Location:** Scott Air Force Base, IL, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Business Software, Cascading Style Sheets (CSS), Enterprise Document Management System, IBM Mainframe, Issue Tracking Systems, Knowledge Management, Os Ticket
- **Published:** October 23, 2026
- **Apply:** https://www.thejobnetwork.com/job/3a02a220-7491-4893-9b46-af2a73ee2e0e/it-support-team-lead-senior-systems-administrator

## About the Role

* U.S. Citizenship.
 * Demonstrated experience leading or coordinating DoD/federal IT support operations while remaining technically hands-on.
 * Experience with incident/ticket management, user support, application/account administration, escalation, SOPs, and knowledge management.
 * Ability to communicate effectively with Government users, technical administrators, and management stakeholders.
 * Ability to meet applicable DISA personnel security and network-access requirements.

Preferred Qualifications:

 * Experience supporting DoD contracting, financial, document-management, identity/access, or comparable enterprise business applications.
 * Experience with SPS/PD2, ECWM, COPS, FABS, EDMS, CSS, FPDS, IBM mainframe environments, or E-ICAM.
 * Previous DISA or other DoD enterprise support experience.
 * IT service-management or DoD-approved cybersecurity certification relevant to assigned duties.

Education / Experience:

 * High school diploma and at least 7 years of relevant experience.

## Description

C3EL is seeking an IT Support Team Lead / Senior Systems Administrator to support our mission at Scott Air Force Base in Illinois. The professional will lead day-to-day team support while remaining a hands-on technical contributor. This position coordinates workload, staffing coverage, ticket resolution, escalation, quality, reporting, SOP/knowledge-base maintenance, and support for DOD applications and end users., * Lead and coordinate daily support activities across application support, end-user support, workflow processing, and mission support.

 * Provide senior-level troubleshooting and user/account support for DOD business applications and coordinate with Government application administrators and higher-tier system administrators.
 * Oversee incident documentation, escalation, follow-up, and closure through the designated trouble-ticket system.
 * Coordinate workload and personnel coverage to maintain continuity during planned/unplanned absences and periods of elevated demand.
 * Ensure weekly reporting, operational metrics, SOPs, knowledge bases, diagrams, and other required documentation are accurate and timely.
 * Serve as a technical SME during recurring and ad-hoc meetings and coordinate with DISA directorates, field sites, and escalation teams.
 * Support application transitions, account migrations, workstation moves, and configuration changes as required.
 * Assist C3EL management with staffing, quality control, deliverable tracking, and transition activities.