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# IT Support Specialist

- **Company:** The Information Technology
- **Location:** Columbus, OH, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Cyber Security, Information Systems, Databases, E-Procurement, Virtual Private Networks (VPN), Software Systems, Data Processing
- **Published:** October 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=48684d431e8ae4e8

## About the Role

* Must possess IT-II security clearance or have a current National Agency Check with Local Agency Check and Credit Check (NACLC). (Basic Federal Clearance requirements are U.S. Citizenship, clear criminal history check, no recent or pending bankruptcies)
 * Must have a SecureView Server Administrator and SecureView VPN certifications.
 * Must have an IAT Level II certification.
 * Six (6) years of progressive experience in the field of Information Processing, three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions, two (2) of which are concentrated, hand-on experience in installing, diagnosing problems, and training customers in the use of software and hardware.

## Description

This position will support the Defense Logistics Agency. This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include diagnosing and resolving problems in response to customer reported incidents, planning and analysis of work processes, researching and reporting trends and patterns of problems, developing training materials and performing computing/information system training sessions, developing and maintaining problem tracking databases, installing, troubleshooting, and maintaining hardware and software, performing backup and recovery operations, consulting with users to identify needs and requirements, conducting feasibility studies and trade-off analyses, preparing business cases, and ensuring the rigorous application of information security/Cybersecurity policies, principles, and practices. May be required to support DLA's eProcurement system(s).