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# IT Applications Support Technician, Factory Software

- **Company:** Tesla, Inc.
- **Location:** Lathrop, CA, United States
- **Salary:** $47,923.0 - $97,718.0
- **Contract:** Permanent contract
- **Skills:** Zebra (Programming Language), Microsoft Windows, Software Applications, JIRA, System Configuration, Networking Basics, Ansible, Data Processing, Information Technology, Splunk
- **Published:** October 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=45f76d32cc980b7a

## About the Role

The ideal candidate will be able to effectively lead and motivate the team, fostering strong, positive relationships to build a cohesive and successful group., * Ability to quickly master new software and functionalities

 * Experience troubleshooting basic network, software, and printing issues
 * Familiarity with configuring and printing using ZPL language on Zebra printers is a plus
 * Ability to remain composed in high-pressure, urgent situations while managing competing demands
 * Strong knowledge of Windows OS and Microsoft enterprise environments
 * A degree or progress toward a degree in Computer Science or Industrial Engineering is a plus
 * Knowledge of SQL queries and Splunk queries is a plus
 * Experience working with PLC, Ignition is a plus
 * Flexibility to work weekends and any shift
 * Ability to carry heavier work equipment and stand or walk for extended periods on the production floor while troubleshooting issues

## Description

* Work with multiple departments in high pressure urgent need scenarios
 * Resolve issues swiftly and accurately, ensuring tasks are completed and prioritized effectively
 * Diagnose and resolve technical issues related to applications, software, and systems promptly to minimize downtime
 * Manage a heavy workload with a positive attitude
 * Perform repetitive detailed assignments and data processing tasks
 * Act as the primary contact for incident management, coordinating the resolution of critical system issues
 * Troubleshoot basic network, software, and hardware related problems using Thingfinder, PrintApp, ZCP, FDM, Ansible, Station Controller
 * Maintain comprehensive documentation of issues, solutions, and user guides to streamline future support processes
 * Prioritize and resolve multiple tasks efficiently in urgent scenarios using Jira and workbench