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# Technical Support Specialist (SaaS | SQL)

- **Company:** Jobgether
- **Location:** Austria (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** .NET Framework, JIRA, Microsoft Azure, Software as a Service, Databases, Database Queries, DevOps, Payment Systems, Internet Information Services (IIS), Microsoft Software, Microsoft SQL Server, OAuth, Operational Databases, Power BI, Sqlprofiler, Standard Sql, Security Assertion Markup Language (SAML), Single Sign-On, SQL Databases, Web Applications, Data Logging, Diagnostic Tools, Remote Desktop Protocol (RDP), AngularJS, Integration Frameworks, Tools for Reporting, Data Inconsistencies, Service Stack
- **Published:** October 24, 2026
- **Apply:** https://www.adzuna.at/details/5939375573

## About the Role

* Professional technical support experience: At least 3 years of experience in technical support within a SaaS or software environment is essential.
 * Strong SQL skills: Proven ability to write SQL queries, investigate production data, troubleshoot database issues, and work confidently with live systems.
 * Production application support: Experience supporting web-based applications in production environments, ideally where availability and reliability are critical.
 * Cross-layer troubleshooting: Ability to investigate technical issues across databases, applications, and networks, using a structured approach to identify root causes.
 * Remote server experience: Comfortable accessing and troubleshooting remote environments using Remote Desktop Protocol (RDP) and similar tools.
 * Technical communication: Strong English communication skills and the ability to explain complex technical issues clearly to clients and internal teams.
 * Initiative and ownership: A self-starter who takes responsibility for investigations, works independently, and proactively identifies opportunities to resolve or prevent problems.
 * Preferred qualifications:
 + French and/or Spanish language skills.
 + Experience with Microsoft technologies such as .NET, IIS, and Azure.
 + Exposure to Level 2 (L2) or Level 3 (L3) support and production support operations.
 + Familiarity with single sign-on protocols and technologies, including SAML and OAuth.
 + Experience collaborating with distributed teams in a remote working environment.
 + Familiarity with tools such as Jira, SQL Profiler, monitoring and logging platforms, and reporting solutions such as Power BI.

## Description

We are looking for an experienced Technical Support Specialist to troubleshoot complex issues across databases, applications, and infrastructure in a live SaaS environment. In this remote role, you will support enterprise clients operating business-critical systems where reliability, performance, and data accuracy are essential. You will use your SQL expertise to investigate production issues, identify root causes, and help maintain stable, high-performing services. Working closely with technical client stakeholders and engineering teams, you will go beyond traditional customer support to solve challenging technical problems. You will gain hands-on exposure to Microsoft technologies, including Azure, SQL Server, .NET, and Angular. This opportunity is ideal for a proactive problem-solver who wants to deepen their technical expertise and grow toward senior support, DevOps, or engineering-focused roles.
Accountabilities

 * Troubleshoot production issues: Investigate and resolve technical problems across database, application, and infrastructure layers in a live SaaS environment.
 * Use SQL for diagnostics: Write and execute SQL queries to investigate system behavior, identify data inconsistencies, troubleshoot incidents, and support root-cause analysis.
 * Maintain system performance: Identify performance bottlenecks, monitor production environments, and take proactive steps to prevent issues from escalating.
 * Support enterprise clients: Communicate directly with technical client stakeholders to understand issues, explain findings, and coordinate troubleshooting activities.
 * Collaborate with engineering teams: Escalate complex cases, provide clear technical information, and work with engineers to investigate and resolve persistent or advanced issues.
 * Monitor and maintain production environments: Use monitoring, logging, and diagnostic tools to identify potential problems and support the stability and reliability of business-critical systems.
 * Improve internal processes: Strengthen technical documentation, share troubleshooting knowledge, and contribute to more effective support workflows during quieter periods.
 * Work across a broad technology stack: Support systems involving Microsoft Azure, SQL Server, .NET, Angular, remote servers, and third-party integrations.
 * Investigate integrations and related issues: Help troubleshoot systems involving single sign-on (SSO), payment platforms, reporting tools such as Power BI, and related technologies.