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# Technical Services Engineer II

- **Company:** Dynatrace
- **Location:** Barcelona, Spain
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, JIRA, Microsoft Azure, Collaborative Software, Computer Networks, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), Identity and Access Management, Issue Tracking Systems, Virtual Private Networks (VPN), Remote Service Software, Microsoft SharePoint, Software Engineering, TCP/IP, Backend, Information Technology, Slack, Laptops, User Administration, Servicenow
- **Published:** October 24, 2026
- **Apply:** https://dejobs.org/x/x/70DBCF98A8E149589C5DD8E19152E583/job/

## About the Role

* Bachelor's degree in computer science, IT, or a related field (or equivalent experience).
 * Communicative English (written and spoken). Spanish is a plus.
 * Knowledge of Windows and macOS operating systems. Linux skills are welcome.
 * Experience with Active Directory, Group Policy, and user account management.
 * Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN).
 * Ability to troubleshoot hardware (PCs, laptops, printers) and software issues.
 * Understanding of cloud platforms (Microsoft 365, Azure) and collaboration tools (Teams, Zoom, Slack, SharePoint).
 * Basic knowledge of cybersecurity principles.
 * Experience with remote support tools and ticketing systems (e.g., ServiceNow, Jira).
 * Strong problem-solving ability, customer-oriented mindset, and willingness to learn.

## Description

We are looking for a proactive and customer-focused IT Services Engineer to join our team. In this role, you will be the first point of contact for technical issues, ensuring smooth digital operations for our users. If you enjoy solving problems, working with technology, and helping people, this position is for you!

What You'll Do:

 * Incident & Problem Management: Diagnose and resolve IT-related issues or escalate when necessary. Guide users through troubleshooting steps
 * Service Request Fulfillment: Provide hardware, software, and workplace equipment. Handle user and access management requests and respond to technical inquiries
 * Collaboration Tools & Events: Support meeting room technology (e.g., Zoom Rooms, Crestron) and provide technical support for local events
 * Change Requests: Learn and support technical changes implemented by backend teams
 * Asset & Inventory Management: Maintain accurate stock records, prepare asset demands, and manage disposals.Vendor Coordination: Coordinate external IT service providers
 * Projects & Improvements: Deliver local and regional technical projects as part of global programs, with the option to lead projects. Assist with IT buildout tasks and identify opportunities for process improvement
 * Collaboration & Learning: Understand employee needs, support IT training activities, and work with distributed IT teams. Continuously develop your technical skills, follow technical guides, and work instructions

## About Dynatrace

Dynatrace (NYSE: DT) is the leading AI-powered observability and security platform. We're advancing observability for today's digital businesses, helping transform modern digital ecosystems' complexity into powerful business assets.

Our AI-driven insights cut through the noise, allowing customers to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Dynatrace offers simplicity, clarity, and reliability at scale to ensure teams can make informe...
**Tech Stack:** Java, TypeScript, C++, JavaScript, C#, Cloud (AWS/Google/Azure) , Kubernetes, React, Go, Python, Structured Query Language (SQL), Node.js, Cassandra, Elasticsearch, DevOps, Openshift
**Industries:** Enterprise Software, Computer Software

[Company profile](https://www.wearedevelopers.com/companies/3022-dynatrace)

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