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# Helpdesk Engineer L2

- **Company:** Surftech IT
- **Location:** Stourport-on-Severn, UK
- **Salary:** £28,000.0 - £32,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, Microsoft SharePoint, TCP/IP, Windows Desktop, Wi-Fi Technology, Firewalls (Computer Science), Microsoft InTune, Server Operating Systems & Platforms
- **Published:** October 24, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5939309972

## About the Role

You will have a strong technical foundation, excellent problem-solving skills, and a commitment to delivering outstanding customer service., We are seeking a motivated and customer-focused IT professional with experience working in a Service Desk or Helpdesk environment, looking to move to a 2nd line role.

You will excel at working with different customers, offering support and fixes for a range of technical problems across the Microsoft estate.

Able to work within a fast-paced ticketing system, understand the commercial aspects of resolving problems and how to efficiently work with customers to reduce or escalate problems

You must hold a current driving licence and be willing to commute to our offices 5 days a week.

Essential Technical Skills

 * Good working knowledge of Microsoft 365, including Entra ID, SharePoint, and Intune.
 * Experience supporting and administering Active Directory environments.
 * Ability to produce clear, accurate, and concise technical documentation.
 * Understanding of IT security best practices and technologies, including Next Generation Firewalls.
 * Experience supporting Windows Desktop and Server operating systems.
 * Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, and Wi-Fi.