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# Principal IT Technician

- **Company:** KeolisAmey Metrolink
- **Location:** Manchester, UK (Remote available)
- **Salary:** £40,001.0 - £50,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Dynamic Host Configuration Protocol, Domain Name System (DNS), Desktop Environments, Monitoring of Systems, Hyper-V, Windows Servers, Role-Based Access Control, Azure Active Directory, Software Deployment, TCP/IP, Virtual Local Area Networks, Virtualization Technology, Wi-Fi Technology, Network Routers, Software Troubleshooting, Firewalls (Computer Science), Microsoft InTune, Information Technology
- **Published:** October 24, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5940248272

## About the Role

Are you an experienced IT professional passionate about technology and looking for an opportunity within a busy depot environment?

In this hands-on role, you will be responsible for delivering high-quality IT support across the business, develop and execute effective solutions to incidents and service requests. Be the escalation point, diagnose and resolve complex technical issues, and support and maintain the organisations IT systems and infrastructure. You will also contribute to the successful delivery of IT Projects and service improvements.

The successful Principal IT Technician will be an analytical problem solver, with expert troubleshooting skills, and the ability to identify root causes. You will have strong organisational skills and excellent attention to detail, with the ability to coach and develop other members of the IT Team.

If you're a proactive problem-solver with a passion for customer service and technology, this is an exciting opportunity to make a real impact., * Significant experience working in an IT support environment, providing 1st, 2nd and 3rd line technical support.

 * Strong hands-on experience of Microsoft Intune, including device enrolment, configuration profiles, compliance policies, application deployment, update management and remote device administration.
 * Strong working knowledge of Windows 10/11 desktop environments and experience supporting Windows Server.
 * Experience administering and supporting Microsoft 365, Microsoft Entra ID, Active Directory, Azure and Hyper-V.
 * Strong troubleshooting experience across hardware, operating systems, applications, endpoints and infrastructure, including the ability to diagnose and resolve complex or recurring technical issues.
 * Experience supporting core network technologies including TCP/IP, DNS, DHCP, VLANs, Wi-Fi, switches, routers and firewalls.
 * Good understanding of IT and endpoint security, including patching, access control, device compliance, data protection and the principles of least privilege.
 * Experience with virtualisation, backup and recovery, system monitoring and alerting technologies.
 * Experience of working within an IT service management environment, managing incidents and service requests against defined priorities and SLAs.
 * Experience of delivering or supporting IT projects, system upgrades and technology deployments.

## Description

* Provide 1st, 2nd and 3rd line IT support, taking ownership of incidents and service requests through to resolution.
 * Act as a senior technical escalation point, diagnosing complex and recurring issues and implementing effective solutions.
 * Administer and support Microsoft Intune, Microsoft 365, Entra ID, Active Directory and the organisation's end-user computing environment.
 * Support and troubleshoot servers, networks, infrastructure and core IT services, including Azure and Hyper-V, escalating to third-party suppliers where appropriate.
 * Ensure support tickets are accurately recorded, prioritised, regularly updated and resolved within agreed SLAs.
 * Monitor IT systems and services, completing scheduled checks and proactively addressing availability, security and performance issues.
 * Deliver and support IT projects, upgrades, deployments and service improvements, ensuring appropriate testing and documentation.
 * Provide technical guidance and knowledge sharing within the IT team and deputise for the IT Manager when required.