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# IT Support Engineer - Education

- **Company:** Surftech IT
- **Location:** Stourport-on-Severn, UK
- **Experience:** Experienced
- **Salary:** £28,000.0 - £32,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Networking Basics, Microsoft SharePoint, TCP/IP, Windows Desktop, Wi-Fi Technology, Sonicwall, Firewalls (Computer Science), Microsoft InTune, Server Operating Systems & Platforms, Service Stack
- **Published:** October 24, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5939343799

## About the Role

We are seeking a motivated and customer-focused IT professional with experience working in a Service Desk or Helpdesk environment. The successful candidate will demonstrate:

 * 2+ years of IT support experience within a Service Desk or Helpdesk environment.
 * Good working knowledge of Microsoft 365, including Entra ID, SharePoint, and Intune.
 * Experience supporting and administering Active Directory environments.
 * Experience supporting Windows Desktop and Server operating systems.
 * Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, and Wi-Fi.
 * Hands-on experience with a ticketing or service management platform.
 * Experience providing support to the education sector, including school office staff, teachers, senior leadership, or multi-academy trust teams.
 * Eligible to work in the United Kingdom.

Essential Technical Skills
If you have any of the following, that would be great and would fit with our current growth plans

 * At least A levels or an apprenticeship.
 * Ability to produce clear, accurate, and concise technical documentation.
 * Understanding of IT security best practices and technologies, including next-generation firewalls.
 * Experience with the Kaseya and/or Datto technology stack.
 * Experience supporting Next Generation Firewalls, such as SonicWall or WatchGuard.
 * Experience with Microsoft Azure.
 * Knowledge of backup and disaster recovery solutions.

## Description

Provide remote and telephone-based technical support to customers.

Diagnose and resolve technical issues across a range of customer environments.

Create and maintain knowledge base articles and technical documentation.

Ensure all incidents, requests, and changes are recorded accurately and managed through to resolution.

Deliver a high standard of service, maintaining excellent customer satisfaction levels.

Collaborate with colleagues to share knowledge and contribute to continuous service improvement.