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# IT Support Technician

- **Company:** Technology Ltd
- **Location:** Manchester, UK
- **Salary:** £32,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Azure Active Directory, Information Technology
- **Published:** October 24, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5939147986

## About the Role

* Experience working in an IT Service Desk, technical support or end-user support environment.
 * Strong customer service skills with a passion for helping people and delivering an excellent support experience.
 * Excellent communication skills and the ability to explain technical concepts in a clear and approachable way.
 * Strong troubleshooting and problem-solving skills, with the ability to take ownership of issues through to resolution.
 * Experience using Microsoft 365 technologies and modern device management tools.
 * A proactive, organised approach with the ability to prioritise competing tasks in a fast-paced environment.

## Description

* Providing 1st and 2nd line IT support to colleagues across British Cycling, resolving incidents and service requests in a timely and professional manner.
 * Troubleshooting hardware, software, device and access-related issues across a range of systems and platforms.
 * Managing and prioritising support tickets, ensuring users receive clear updates and resolutions.
 * Supporting new starters, internal role changes and leavers by setting up accounts, devices and access.
 * Administering and supporting Microsoft 365, Azure Entra and device management platforms.
 * Creating and maintaining knowledge articles, user guides and self-service resources to help colleagues get the most from technology.
 * Assisting with IT projects, device deployments and service improvement initiatives across the organisation.
 * Building strong relationships with colleagues and providing friendly, customer-focused support that helps keep the organisation running smoothly.