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# SuccessFactors Employee Central Support Engineer

- **Company:** SAP
- **Location:** UK
- **Experience:** Expert
- **Salary:** £43,930.0
- **Contract:** Permanent contract
- **Skills:** Knowledge Management, SuccessFactors
- **Published:** October 24, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5210480818

## About the Role

* 5-8 years of work experience in SuccessFactors Employee Central
 * Should have excellent knowledge in EC core concepts , Position Management , Time Off , MDF, Global Benefits
 * Should have worked in EC Implementation or Support
 * Good understanding of standard business processes & scenarios.
 * Strong customer focus.
 * High attention to detail in identifying root-cause.
 * Ability to understand customer's business process and able to use that knowledge to anticipate best mode of resolution.
 * Strong analytical skills and ability to apply conceptual thinking.
 * Strong problem resolution, analysis and reporting skills.
 * Strong team player, able to work across a highly matrixed organization.
 * Outstanding task-management and collaborative capabilities.
 * Excellent communication, follow-up and documentation skills.
 * Ability to work with high sense of urgency and proven willingness to commit the additional time and effort on high impact issues.
 * Experience with online communications.
 * Excellent English communication - writing and speaking skills., Successful candidates might be required to undergo a background verification with an external vendor.

## Description

Solution Support Engineer provides complex technology or functional product and end-to-end solution support to customers. They perform root cause analysis and provide solutions in complex environments for specific fields/areas. Will have to reproduce customer issues identifying the root cause and interacting with the development team to provide a final solution when required .They are key contributors to, and owners of, the knowledge management process which provides relevant content to customers through self-service offerings that are designed to increase user adoption and satisfaction, while reducing 1:1 support incidents. Will have to Perform weekend support whenever needed. Have to participate in Realtime Support channels like Expert Chat etc.