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# Apps Support Intmd Analyst - C11 Conversion - Pune

- **Company:** Citigroup Inc.
- **Location:** Boveney, UK
- **Experience:** Expert
- **Salary:** £37,248.0
- **Contract:** Permanent contract
- **Skills:** JIRA, CA Workload Automation Ae, Oracle WebLogic Server, Business Software, Cloud Computing, System Configuration, Couchbase Servers, Linux, Middleware, IBM Websphere Application Server, Issue Tracking Systems, Microsoft SQL Server, MongoDB, OpenShift, Oracle (Applications), Scrum Methodology, Standard Sql, Web Applications, File Transfer Protocol (FTP), Kibana, Splunk, Appdynamics, Programming Languages
- **Published:** October 24, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5210480893

## About the Role

* 7-10 years' experience in an Application Support role.
 * Experience installing, configuring or supporting business applications.
 * Experience with some programming languages and willingness/ability to learn.
 * Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
 * Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
 * Demonstrated analytical skills
 * Issue tracking and reporting using tools
 * Knowledge/ experience of problem Management Tools.
 * Good all-round technical skills
 * Effectively share information with other support team members and with other technology teams
 * Ability to plan and organize workload
 * Consistently demonstrates clear and concise written and verbal communication skills
 * Ability to communicate appropriately to relevant stakeholder
 * Experience with handling Linux Operating systems
 * Proficient in SQL using Oracle and SQL server DB
 * Web application support experience especially with WebSphere environment and Weblogic environment
 * Middleware exposure including NDM configuration experience, SFTP knowledge and MQ configuration knowledge
 * Experience with ITRS Geneos monitoring tool, Kibana, AppDynamics and Splunk Tool Sets
 * Experience with scheduling jobs using Autosys tool
 * Experience with Scrum methodologies and JIRA
 * Good to have - Experience with cloud based technologies - Openshift, Couchbase, MongoDB

## Description

* Provides quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
 * Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
 * Maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
 * Start of day checks, continuous monitoring, and regional handover.
 * Perform same day risk reconciliations
 * Develop and maintain technical support documentation.
 * Identifies ways to maximize the potential of the applications used
 * Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
 * Ensures that storage and archiving procedures are in place and functioning correctly
 * Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
 * Act as a liaison between users/traders, interfacing internal technology groups and vendors.
 * Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
 * Acts as SME to senior stakeholders and /or other team members.