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# IT Support Analyst

- **Company:** Trust In Soda Ltd
- **Location:** Sutton, UK
- **Experience:** Starter
- **Salary:** £65,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, JIRA, Issue Tracking Systems, Software Engineering, Windows Desktop, Zendesk, Servicenow
- **Published:** October 24, 2026
- **Apply:** https://www.trustinsoda.com/jobs/technical-support-specialist-129068#apply-job

## About the Role

* 0-2 years' experience in IT Support, Service Desk or Desktop Support.
 * Good working knowledge of Windows and Microsoft 365.
 * Familiarity with ticketing systems such as ServiceNow, Jira or Zendesk.
 * Basic networking and troubleshooting knowledge.
 * A proactive attitude, strong communication skills and a passion for IT.
 * Corporate IT support experience would be a bonus!

## Description

We're looking for a motivated IT Support Analyst to join a leading global investment organisation on an exciting 12-month contract!

This is a fantastic opportunity for someone early in their IT career who enjoys solving technical problems, supporting users and working with the latest workplace technologies.

You'll be joining a friendly, collaborative IT team where you'll gain valuable hands-on experience across 1st and 2nd Line Support in a fast-paced corporate environment.

What You'll Be Doing

 * Providing hands-on 1st and 2nd Line IT Support to employees.
 * Setting up, configuring and deploying laptops and devices.
 * Troubleshooting Windows, Microsoft 365, hardware and software issues.
 * Supporting new starters with IT onboarding and equipment setup.
 * Managing IT support tickets and maintaining IT inventory.
 * Working alongside experienced technical specialists to resolve issues.