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# Salesforce Administrator

- **Company:** A&o Shearman
- **Location:** Carrickfergus, UK
- **Experience:** Experienced
- **Salary:** £45,000.0 - £73,000.0
- **Contract:** Permanent contract
- **Skills:** Cloud Computing, Cyber Security, DevOps, Identity and Access Management, Regression Testing, Release Management, Salesforce.Com, Process Builder (Salesforce), DevOps Tools - Open-source, Technical Debt, Salesforce Sales Cloud, Data Objects
- **Published:** October 24, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5939154490

## About the Role

* We are looking for an autonomous individual with excellent communication skills and confidence engaging with people at all levels of our organisation.
 * We require a solid Salesforce Administration background; ADM201 certification is preferred.
 * We value the ability to understand business processes and objectives and drive adoption and process improvements.
 * Experience with PSA is beneficial.
 * We require excellent organisational skills, including the ability to run processes to deadlines, prioritise, manage multiple workstreams, and judge when to escalate.
 * We value quick learners who thrive in a fast-paced environment and enjoy working between technology and business teams.
 * Attention to detail.
 * At least 3 years of solid Salesforce Administration experience; ADM 201 certification is preferred.
 * Salesforce Sales Cloud experience.
 * Experience with Platform and PSA.
 * Business analysis experience, including user requirements gathering and analysis.
 * Experience managing the platform, including building fields, custom objects, Process Builder processes, workflows, and complex reports.

## Description

* Own the Peerpoint Salesforce roadmap and backlog, translating business goals into a quarterly delivery plan aligned with our IT strategy and governance.
 * Lead end-to-end Salesforce administration and configuration, including user and access management, pages and layouts, fields, validation rules, the security model, and the data model.
 * Act as product owner and functional lead for enhancements and projects, facilitating requirements capture, process design, and impact assessment across multiple jurisdictions.
 * Prioritise and deliver changes through controlled release management using sandboxes and DevOps tooling, ensuring appropriate testing, including UAT and regression testing, and documentation.
 * Create, enhance, and maintain automation primarily using Flow; remediate technical debt and retire legacy Process Builder and Workflow where appropriate.
 * Define and maintain data quality, reporting, and dashboard standards for leadership, ensuring accuracy, consistency, and adoption.
 * Identify and mitigate risks proactively; ensure compliance with InfoSec policies, data protection, and platform standards; and contribute to quarterly IT risk reviews.
 * Manage and coordinate external vendors and contractors, setting expectations and tracking deliverables and SLAs.
 * Partner with enterprise teams to design and manage integrations with A&O Shearman systems, ensuring reliability and performance.
 * Drive user enablement and adoption through training, communications, and stakeholder engagement; provide tier-3 support and root-cause analysis for complex issues.
 * Monitor platform health and usage, establish KPIs, and continuously improve processes and performance.

Technologies:

 * Cloud
 * DevOps
 * Flow
 * Support
 * Product Owner
 * Salesforce
 * Security
 * CRM