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# VodafoneThree - CX Data and Insights Specialist

- **Company:** VodafoneThree
- **Location:** Stoke-on-Trent, UK
- **Salary:** £35,127.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Artificial Intelligence, Big Data, Databases, Data Visualization, Operational Data Store, Power BI, Standard Sql, Tools for Reporting
- **Published:** October 24, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5939610725

## About the Role

* Strong analytical skills with the ability to interpret complex datasets and transform findings into clear business recommendations.
 * Experience creating dashboards, reports and visualisations using Power BI or similar business intelligence tools.
 * Advanced Excel skills and experience working with SQL, databases or reporting platforms.
 * Proven ability to identify trends, anomalies and performance drivers through detailed analysis.
 * Experience handling large datasets while maintaining high standards of data quality and accuracy.
 * Strong stakeholder management and communication skills, with the ability to explain insights to both technical and non-technical audiences.
 * A detail-oriented approach and commitment to delivering accurate, high-quality outputs.
 * Experience supporting performance management, operational improvement or customer-focused environments.
 * A proactive mindset with a passion for solving problems and uncovering insights that drive business value.
 * An interest in customer experience and using data to influence meaningful improvements for customers and the business.

## Description

You'll help turn customer feedback and operational data into meaningful insights that improve experiences for millions of customers. Working at the heart of the CX Insight team, you'll uncover trends, identify opportunities, and provide the data-driven recommendations that influence decision-making, support business transformation, and drive continuous improvement across Consumer Operations.

 * You'll deliver regular and ad hoc reporting on customer experience, complaints and operational performance, ensuring stakeholders have accurate and timely insights.
 * You'll analyse customer, complaint and contact centre data to identify trends, emerging risks and opportunities to enhance the customer experience.
 * You'll develop and maintain dashboards and visualisations using Power BI and other reporting tools, helping bring data to life for a wide range of audiences.
 * You'll investigate customer issues and performance shifts, conducting root cause analysis and providing evidence-based recommendations for improvement.
 * You'll partner with CX, Complaints and Operational teams to answer business questions and support informed decision-making.
 * You'll ensure data quality by validating, reconciling and maintaining reporting sources, resolving discrepancies where needed.
 * You'll help automate reporting and analytical processes, improving efficiency and reducing manual effort.
 * You'll present findings in a clear, engaging and actionable way, making complex information easy to understand and act upon.
 * You'll contribute to reporting best practices, standards and documentation that enable consistent, high-quality insight generation across the business., We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website ( https://careers.vodafone.com/uk/reasonable-adjustments/ ) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are-your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.