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# IT Support Technician

- **Company:** Games Workshop Limited
- **Location:** Nottingham, United Kingdom
- **Salary:** £23,747
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Software Applications, VoIP, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Virtualization Technology, Data Logging, Information Technology
- **Published:** October 24, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5939556109

## About the Role

knowledge in a customer-facing IT Support role, with a technical, methodical, and intelligent approach to troubleshooting and problem-solving will be key. You will log information in our ticketing system and triage incidents face-to-face and over the phone. Ideally, you will understand ITSM, helpdesk applications and be proficient in Windows Operating Systems and Server Technologies with knowledge of Active Directory or other similar systems, as well as DHCP, DNS, VPN, VOIP Telephony and Virtualisation. We are looking for someone who thrives in environments that demand resilience and elevated levels of customer service. Being proactive with the ability to work independently or as part of a team, you will deliver a friendly and speedy service. If this sounds like something you would enjoy, apply today!

## Description

Games Workshop has an exciting opportunity for an IT Support Technician to join our IT Service Desk Team that is responsible for ensuring the efficient support of our IT systems and services throughout Games Workshop. You'll be passionate about working across multiple areas of the business from design studios to logistics, providing IT support and resolutions. This role will see you contributing to a culture of continuous improvement and strong teamwork., Games Workshop has an exciting opportunity for an IT Support Technician to join our IT Service Desk Team that is responsible for ensuring the efficient support of our IT systems and services throughout Games Workshop. You'll be passionate about working across multiple areas of the business from design studios to logistics, providing IT support and resolutions. This role will see you contributing to a culture of continuous improvement and strong teamwork. Based at our new Distribution site in Derbyshire, close to Junction 24a of the M1, you will be the first point of contact for multiple remote users and retail stores across Europe, being responsible for logging, troubleshooting, resolving incidents and dealing with requests for hardware and software applications. You will demonstrate a strong work ethos, taking pride in resolving issues promptly whilst remaining calm and professional, ensuring you positively manage customer expectations to deliver a proficient service., Strong working