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# Technical Support Specialist

- **Company:** Honeywell Technologies
- **Location:** Horsham, UK
- **Contract:** Internship / Graduate position
- **Skills:** Communications Protocols, Remote Service Software, Salesforce.Com, Software Systems, Building Management System (BMS), Software Troubleshooting, Information Technology
- **Published:** October 24, 2026
- **Apply:** https://dejobs.org/x/x/B6973508CAA9407FAD74040C5E1162FF/job/

## About the Role

* Currently pursuing or recently completed a degree in Engineering, Computer Science, Information Technology, Electronics, Building Services, or a related field.
 * Strong analytical and problem-solving skills with the ability to investigate and resolve technical issues.
 * Interest in technology, networking, software systems, and technical troubleshooting.
 * Excellent communication and interpersonal skills, with the confidence to engage professionally with customers and colleagues.
 * Customer-focused mindset with strong listening skills and the ability to explain technical information clearly.
 * Proactive, organized, and eager to learn, with the ability to manage multiple priorities in a fast-paced environment., * Hands-on experience supporting industry-leading building automation and control technologies.
 * Exposure to networking, communications protocols, and real-world technical troubleshooting.
 * Mentorship from experienced technical professionals.
 * Opportunity to develop both technical expertise and customer-facing skills within a global technology organization.

## Description

Kick-start your career in technical support with a 12-month internship supporting innovative Building Management System (BMS) technologies. As a Technical Support Specialist Intern , you'll work alongside experienced engineers to help customers troubleshoot technical issues, resolve system challenges, and deliver outstanding customer experiences. This role offers hands-on exposure to software, hardware, networking, and building automation technologies while developing valuable analytical, problem-solving, and customer engagement skills.

 * Provide technical support to customers and partners via phone, email, and remote support tools.
 * Investigate and troubleshoot software, hardware, networking, and system-related issues, identifying practical solutions.
 * Manage support cases within Salesforce CRM, ensuring accurate documentation and timely follow-up.
 * Communicate clearly with customers, building strong relationships and providing regular updates throughout the resolution process.
 * Collaborate with technical teams to escalate and resolve complex issues while gaining exposure to advanced troubleshooting practices.
 * Contribute to knowledge-sharing initiatives, including technical articles, documentation, and knowledge base updates.