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# UK - BusOps - Junior IT Support Engineer

- **Company:** Alpha Financial Markets
- **Location:** UK
- **Experience:** Starter
- **Salary:** £28,562.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Asana, JIRA, Microsoft Azure, Business Software, Cloud Computing, Collaborative Software, Cyber Security, Issue Tracking Systems, Network Troubleshooting, Remote Access Technology, Remote Desktop Services, Azure Active Directory, Cloud Services, Information Technology
- **Published:** October 24, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5057715617

## About the Role

* 2+ years of experience in a similar IT support role.
 * Strong troubleshooting skills and the ability to think logically and critically.
 * Good communication skills to effectively interact with end-users, team members, internal customers and vendors.
 * Good problem-solving skills.
 * Ability to work independently and as part of a team.

Technology Requirements:

 * Strong knowledge of Microsoft Windows operating systems.
 * Proficiency in Microsoft Office 365 suite, Active Directory and Azure Infrastructure support.
 * Familiarity with other common business software and cloud-based services (e.g. Slack, Box, Zoom, Jira, Asana).
 * Experience with remote desktop support tools and remote access technologies.
 * Familiarity with IT Service Management and ticketing systems (e.g. Halo).
 * Proficiency in Microsoft Office 365 and Azure Active Directory.
 * Understanding of cloud-based collaboration tools (e.g., Microsoft Teams, Slack).
 * Practical knowledge of device IT security set-up, preferably with expertise in Palo Alto and Zscaler technologies.
 * Basic knowledge of general IT security industry best practices.

## Description

* Provide timely and efficient deskside 1st Line IT Support, both in the London office and for remote employees, in collaboration with a 3rd party vendor for managed 1st Line IT Service Desk.
 * Diagnose and resolve hardware, software, and network issues, escalating to higher levels of support as needed.
 * Manage, prioritise, and track support requests using our trouble ticketing system.
 * Support a range of IT equipment, including laptops, mobiles, printers, and peripherals.
 * Collaborate with the Alpha IT team and key business stakeholders to ensure IT policies, procedures, and best practices are adhered to.
 * Assist with onboarding and offboarding processes for employees, ensuring smooth transitions.
 * Maintain and troubleshoot audio and video conferencing equipment.
 * Provide 1st Line IT Support for device networking and security applications - for example laptop client installation / set-up and user issue troubleshooting
 * Assist in the implementation of IT projects and upgrades as needed.
 * Keep up-to-date with industry best practices and emerging technologies.