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# IT Support - IC - C

- **Company:** Booking.com
- **Location:** Amsterdam, Netherlands
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, JIRA, System Configuration, Desktop Computing, Issue Tracking Systems, Microsoft Office, Wi-Fi Technology, Peripherals, Computer Equipment, Information Technology, Laptops, Gsuite, Servicenow, User Accounts
- **Published:** October 25, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3fb2763971a5c6f5

## About the Role

* Demonstrable IT Support Technician experience, including customer-facing support and advanced troubleshooting in an enterprise or corporate environment.
 * Good working knowledge of configuring, supporting and diagnosing Windows or Apple operating systems; experience with both is a strong advantage, while experience with one is acceptable.
 * Experience supporting desktop hardware, laptops, peripherals, mobile devices and phones across a variety of user environments.
 * Experience with Google Workspace and Microsoft Office in an enterprise environment, plus a working understanding of networking such as Wi-Fi and LAN.
 * Experience using an ITSM or ticketing system to log, prioritise, escalate and resolve issues; ServiceNow and Jira experience is desirable.
 * Excellent written and verbal English communication skills, with a customer-centric approach and the ability to explain technical information clearly to people at all levels.
 * A self-motivated team player who can work independently, stay calm under pressure, learn quickly, take ownership and prioritise effectively; ITIL v4 knowledge or relevant certifications such as CompTIA, CCNA or MCSA are desirable.

## Description

Within Central Technology, Booking.com's enabling technology department, IT Support is the first point of contact for employee technology issues. As an IT Support Technician in our Amsterdam office, you'll provide hands-on and remote support for laptops, desktops, software, phones, accounts and other workplace technology, helping colleagues stay productive. This is a full-time, 100% on-site service-desk role on a one-year fixed-term contract, with the possibility of a permanent position after the first year. You'll work closely with colleagues and local stakeholders, own issues through to resolution, and contribute to knowledge-base content that helps support become faster and more consistent., * Provide face-to-face, phone and email technical support to Booking.com employees, diagnosing and resolving issues across desktops, laptops, software, phones, accounts and other workplace technology.

 * Own support tickets from start to finish, keeping users informed of progress and expected resolution times through approved communication channels.
 * Configure and prepare computer hardware, maintain user accounts, and support mobile devices, peripherals and local workplace technology.
 * Carry out local on-site maintenance tasks and liaise with local stakeholders to help keep business operations running smoothly.
 * Troubleshoot issues using a logical, methodical approach, balancing and prioritising multiple requests according to urgency and business impact.
 * Document solutions and contribute to the IT knowledge base so that support becomes more consistent, reusable and efficient.
 * Collaborate with the wider IT Support team, identify the right stakeholders for complex issues, and contribute to team activities such as onboarding or recruitment when requested.