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# System Engineer

- **Company:** Wipro Technologies
- **Location:** UK
- **Salary:** £35,977.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Outlook, Virtual Private Networks (VPN), Citrix Systems, Windows Desktop
- **Published:** October 25, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5295889322

## About the Role

* Excellent communication skills,
 * Ability to Empathize, pacify and handle Irate Customers withExceptional communication skills.
 * Technical Knowledge in Troubleshooting Base Operating systemIssues and eager to learn New Technologies.

## Description

* Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support
 * Answer incoming calls and respond to customer's emails intimely manner.
 * Manage and resolve customer complaints.
 * Identify and escalate issues to supervisors as and when needed.
 * Provide product and service information to customers.
 * Research required information using available resources andOffer Solution to customers.
 * Research, identify, and resolve customer complaints usingapplicable software.
 * Route calls and tickets to appropriate resources and Domains whocan best support he user,
 * Document all call information according to standard operatingprocedures.
 * Recognize, document, and alert the management team of trends incustomer calls.
 * Create SOPs for new Issues and resolution given.
 * Complete call logs and reports.