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# Senior macOS IT Support Engineer

- **Company:** Eligo Recruitment Ltd
- **Location:** London, UK
- **Experience:** Expert
- **Salary:** £46,000.0 - £52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Artificial Intelligence, Apple IOS, Apple Mac Systems, Bash Shell, Microsoft Exchange Server, Scripting, Software Troubleshooting, Microsoft InTune, Casper Suite, Gsuite
- **Published:** October 25, 2026
- **Apply:** https://www.reed.co.uk/jobs/senior-macos-it-support-engineer/57491007

## About the Role

Are you passionate about macOS and enjoy being the person others turn to when they need help solving a technical problem?, * Strong commercial experience within IT support or end-user technology

 * Excellent macOS / Apple support knowledge
 * Hands-on experience with Jamf Pro
 * Good knowledge of Google Workspace and/or Microsoft 365
 * Experience with endpoint and device management
 * Exposure to other technologies such as Intune and Entra ID
 * The ability to support both Apple and Windows environments
 * Strong troubleshooting and problem-solving skills
 * Excellent communication and customer-service skills
 * Confidence taking ownership of complex and escalated issues
 * A collaborative approach and willingness to share knowledge with others

Bonus Points

 * Experience in a media, creative or fast-paced environment
 * Experience with automation or scripting
 * Knowledge of AI tools or AI-driven approaches to IT support
 * Apple or Jamf certifications
 * Experience with video conferencing and workplace technology
 * Exposure to endpoint security, networking or infrastructure troubleshooting
 * Bash or Python scripting

This is a great opportunity for an experienced macOS IT Support Engineer who wants to remain hands-on while taking on greater technical responsibility, becoming a trusted point of escalation and helping others develop.
If you're passionate about Apple technology, macOS, Jamf Pro and great customer service and working in a genuinely friendly environment, we'd love to hear from you. Apply today!, * Apple iOS/macOS Devices

 * Attention to Detail (Attentions)
 * Coordination Skills
 * Infrastructure Management
 * Microsoft Exchange
 * Microsoft Windows OS (Win)
 * Mobile Device Management (Android)
 * Problem Solving (Process)
 * Self-Motivation
 * Technical Support (IT)

## Description

We're looking for an experienced, hands-on Senior IT Support Engineer to join a macOS-focused technology function. This is a fantastic opportunity for someone with strong Apple and Jamf experience who enjoys combining technical problem-solving with excellent customer service and supporting the development of others.
What You'll Get

 * Competitive salary and benefits
 * A friendly, collaborative and informal working environment
 * A central London W1 office location
 * The opportunity to work in a predominantly macOS-focused environment
 * Exposure to a broad range of modern workplace technologies
 * The chance to take on increasing responsibility as your career develops

What You'll Be Doing

 * Provide high-quality, hands-on IT support to users across the business
 * Act as a key point of escalation for more complex technical issues
 * Support a predominantly macOS and Apple environment
 * Administer and support Jamf Pro
 * Manage MacBooks, iPhones and other Apple technology
 * Support Google Workspace and Microsoft 365
 * Work with other technologies like Entra ID, Intune and endpoint management tools
 * Support a smaller Windows environment where required
 * Manage device provisioning, deployment, patching and lifecycle activities
 * Support joiners, movers and leavers
 * Troubleshoot hardware, software, connectivity and user issues
 * Maintain documentation and knowledge resources
 * Identify opportunities to improve processes and automate repetitive tasks
 * Provide technical guidance and mentoring to more junior team members
 * Work closely with users and colleagues in a highly visible, office-based role