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# GMS_Senior_Service Integration

- **Company:** Ernst & Young
- **Location:** United Kingdom
- **Experience:** Expert
- **Salary:** £48,895
- **Contract:** Permanent contract
- **Skills:** Adobe InDesign, Agile Methodology, Artificial Intelligence, Microsoft Azure, Software as a Service, Cloud Computing, Scrum Methodology, Power BI, Data Streaming, Tableau (Software), Pega, Information Technology Outsourcing, Office365, Togaf, Heroku, Information Technology, No-code Tools, Machine Learning Operations, Automation Anywhere, ServiceNow Customer Service Management, Servicenow
- **Published:** October 25, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5210485383

## About the Role

* Business analysis & design thinking
 * Process mapping experience
 * Data Flow Design experience
 * Automation design and execution
 * Process re-engineering skills (experience of using Lean, sixsigma concepts methodologies preferred)
 * IPA (UI path, automation anywhere, blueprism, etc.)
 * Workflow (Servicenow, MS Power apps, Pega, other low code/no code tools)
 * BI (PowerBI/tableau/Qlick)
 * AI/ML integration (Azure, Google, Pega) into business operation etc.
 * Technology project management
 * Over 5 years experience

To qualify for the role, you must have

 * Graduation in any field (academic experience in computer science/ technology/ engineering preferred)
 * Intelligent Process Automation (IPA/RPA) tool specific certifications
 * Prior experience in consulting or BPO or service delivery operation
 * Experience in hands-onin process automation tools and teams
 * Experience of working on automation/digitization projects
 * Experience of working in an Agile Scrum environment
 * Be proficient in assessing options (e.g. risk, performance and cost-benefit) and informing decision-makers with persuasive visualizations based upon assessment outputs
 * Can coordinate/ collaborate with teams & stakeholders in multiple geographies
 * Work in Matrix teams with participants in multiple geographies
 * This role requires flexibility in working with various Client and EY stakeholders across the world and in different time zones
 * Ready to travel if required

Ideally, you'll also have

 * Post Graduation in Management/ Technology
 * Experience in integrated managed / outsourced services solutions primarily around

 * Risk: Transform the risk and controls functions and outcomes of the business, including enterprise risk, enterprise resilience, compliance, internal audit, and controls and protect value across stakeholders in the long term
 * Finance: transform their finance functions and drive value creation by making finance more agile (responsive, insightful and efficient) to support better scalability, decision-making and enterprise-wide performance
 * Integrated Workforce Mobility: Tax, Immigration, Compensation, Assignment & Social Security
 * IT outsourcing models, Cloud/Saas/Paas solutions and the role of IT in digital change

You may have certification in LSS, CSM, TOGAF, PMP, CBAP, CSPOProficiency in Design Thinking and Agile MethodologyYou will have core understanding of the big four and their got-to-market propositions

What We Look For

 * Ability to extend our reputation in the marketplace
 * Passion for problem-solving and helping our clients with some of their most complex issues

## Description

* Support assessment of current business processes deployed within EY managed service operation and identify improvement opportunities
 * Design optimum target state (automated) process design based on guidance from TSI leader
 * Support in competitive automation tools assessment and take best contextual decisions on automation tools including EY's existing partners and leading market tools
 * Construct process improvement business cases for TSI leader
 * Identify ML/AI injection opportunities to client's business processes
 * Execute improvement projects end to end
 * Support profit expansion mandate
 * Project governance, monitoring and reporting
 * Support PMO office using MS365 and PowerBI tools