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# Change Enablement/Consultant Specialist/Hyderabad/Chief Technology Office: 0000JLM6

- **Company:** HSBC Group
- **Location:** UK
- **Experience:** Expert
- **Salary:** £37,390.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Servicenow
- **Published:** October 25, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5210483386

## About the Role

To be successful in this role, you should meet the following requirements:

 * Over 5 years' experience in a mid-senior role in IT Service Management with solid foundations and knowledge in the day-to-day operations of IT Change Management/Change Enablement.
 * Knowledge and awareness in ITIL processes and IT Service Management practices.
 * Working knowledge with using Service Management toolsets ServiceNow.
 * Strong analytical skills and ability to deliver Management Information (MI) reports that provide meaningful insight to stakeholders of different levels.
 * Excellent written and spoken communication skills, with ability to negotiate and influence stakeholders at all levels, including senior-level executives.
 * Experiences working in a global team with members across time-zones and regions.
 * Good working knowledge with Microsoft Excel required.
 * An inquisitive and proactive mind-set with sound analytical and judgmental skills to identify and resolve problems, draw conclusions, and make decisions.
 * Location Open to Pune/Hyd.

## Description

* Work with and monitor Regional Teams to ensure adherence to Policies, Operating Instructions, procedures, and best practices.
 * Provide consultancy and support to GB/GFs and stakeholders for adoption of service improvements and new ways of working.
 * Lead the Change Enablement activities within a structured process framework.
 * Facilitate Change Advisory Boards and maintain forward schedule of change activities for effective prioritization, concentration, and conflict management.
 * Review Change Requests for risk analysis, and impact evaluation.
 * Evaluating and identifying patterns in Change implementation to drive towards improvement of Change success ratios. Identify risks and develop risk mitigation tactics. Additionally, identify and manage anticipated resistance to Change.
 * Facilitate and lead Service Protection Periods and operations for the Region.
 * Identify and drive opportunities to improve ways of work as per business needs and operational efficiency goals. Deliver Management Information (MI) reports that provide meaningful insight to stakeholders of different levels.