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# IT Technician Helpdesk

- **Company:** Axway
- **Location:** Courbevoie, France
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Apple Mac Systems, Microsoft Outlook, Information Systems, Linux, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft SharePoint, Peripherals, Computerised Systems, Microsoft InTune, Microsoft Onedrive, Computer Equipment, Information Technology, Casper Suite, Firewall Services Module
- **Published:** October 25, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d8ccd89ad01c9c03

## About the Role

* Associate or bachelor's degree in computer science, Information Systems, or a related field, or equivalent work experience.
 * 3 to 5 years' experience in a helpdesk or technical support role, in a multi-site, international corporation.
 * Strong knowledge of computer systems, software, and hardware - Windows 10, Windows 11, MacOS, Intune, Jamf, Jamf-Connect, M365 administrator (Exchange, Teams, Outlook, OneDrive, SharePoint, etc), Trellix/Defender (Antivirus), Global Protect (VPN), Microsoft EntraID administrator, Active Directory on premise.
 * Nice to have - Linux OS basic knowledge, Firewall rules creation and update, configure Site to Site VPN.
 * Excellent problem-solving and communication skills.
 * Ability to work independently and as part of a team.
 * Strong organizational and time management skills.
 * Proficiency in French and English
 * Experience with ticketing systems and documentation practices.
 * Certifications such as ITIL or similar are a plus.

## Description

The IT Helpdesk Support Specialist is responsible for providing technical assistance and support related to computer systems, software, and hardware and maintaining our IT stock. They will be the first point of contact for IT-related issues, working to identify, research, and resolve technical problems and act as an IT representative for the local offices and internal clients.
Responsibilities:

 * Provide first-level support for incoming technical problems and service requests via tickets, email, chat, and in-person requests from employees in a timely and professional manner.
 * Accurately document, track, and maintain all issues and resolutions using the ticketing system.
 * Assist in the setup, installation, and configuration of computer hardware, software, and peripherals.
 * Troubleshoot and resolve technical issues related to computer systems, software, hardware, and network problems - remote and in-person
 * Assist with setup and configuration of new employees' accounts, workstations, and accessories.
 * Provide training and support to employees on the use of IT systems and applications.
 * Collaborate with peers from different departments to resolve complex issues and perform physical intervention on local IT equipment when required by the Network and/or System team.
 * Maintain a high level of customer service to end users, ensuring that all interactions are handled professionally and courteously.
 * Develop and maintain technical knowledge and expertise in relevant IT areas.
 * Create and maintain documentation of technical procedures, processes, and end-user guides.
 * Maintain the IT stock up to date, and perform stock count actions at least once per year.
 * Participate in IT projects and take initiative when required.
 * Perform other related duties as assigned.