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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior IT Support Technician - **Company:** Microsoft Deutschland GmbH - **Location:** Frankfurt am Main, Germany - **Experience:** Expert - **Salary:** €85,100.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Microsoft Azure, Microsoft Online Services, Cloud Computing, Data Centers, Desktop Computing, Identity and Access Management, Issue Tracking Systems, Microsoft Office, Microsoft Sharepoint Designer, Online Service Provider, Power BI, Cloud Services, Software Deployment, Peripherals, Information Technology, Hardware Asset Management, Network Server - **Published:** October 25, 2026 - **Apply:** https://www.adzuna.de/details/5938874652 ## About the Role High school diploma or equivalent Extensive experience supporting IT equipment or related technology. This role requires you to be on-site. Due to limited public transport options at the location, a valid driving licence is required. **Background Check Requirements:** Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. While not required, we also look for the following, Technical College degree in Computer Science, Math, Telecommunications, or equivalent work experience Applicable certifications: CompTIA, Microsoft, Network Certifications Experience operating heavy-load movement equipment (pallet jacks, chassis lifts, etc.) Understanding, with certification preferred , in ITIL v4 Framework especially INC management and request fulfillment, asset management. Strong tendence to develop sustainable and scalable and efficient solutions with clear understanding of underlaying technologies or methodologies Identity management, structured group memberships and permission management, documentation frameworks and best practices Strong skills in MSFT automation tools, SharePoint design and implementation, Power BI creation Hardware support (printer Notebooks AVs) Perform and execute organization?s safety programs and policies, and compliance knowledge. Flexibility to work non-business hours (shifts) that may include weekends and/or holidays. Valid license to drive standard street-legal automatic transmission vehicles within your DC?s local jurisdiction. Data Center Technicians ATR-D - The typical base pay range for this role across Germany is ## Description As a Microsoft Senior Data Center IT Support Technician (SDCT), you will provide IT support for secure access workstations (SAWs) laptops, servers as well as conference rooms Audio/Visual(A/V). You will also maintain inventory of spare devices for the sites and make sure the latest updates and operating systems(OS) are installed on the devices. Microsoft?s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft?s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. **Responsibilities** Advanced technical supportTroubleshoot and resolve complex hardware, software, operating-system, network, application and access-related problems that cannot be resolved at first-line support Ticket and incident ownershipTake ownership of incidents from investigation through resolution, prioritise work appropriately, keep users informed and escalate issues when necessary. Escalation pointAct as a senior technical escalation point for support staff and involve engineering, vendors or other specialist teams when required. Device and workplace IT supportSupport laptops/desktops, operating systems, peripherals, software deployment and hardware lifecycle activities. This includes device setup, management, troubleshooting and software/hardware lifecycle ownership. Identity and accessDepending on the organisation, responsibilities can include user lifecycle, groups, roles, permissions, SSO and related identity/access administration. Documentation and knowledge managementCreate and maintain technical procedures, troubleshooting documentation and knowledge-base articles so recurring problems can be solved efficiently. Mentoring and knowledge sharingSupport and mentor junior technicians, share technical knowledge and help improve the overall capability of the support team IT projects and improvementsLead or contribute to small/medium IT projects, deployments, upgrades, system changes and process improvements alongside day-to-day support, utilization and knowledge of AI technology and tools Vendor/stakeholder coordinationWork with external support providers, DC management and internal technical teams and business functions when resolving issues or introducing IT solutions. Embody our culture and values .