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# Global IT Service Delivery Lead

- **Company:** Indra
- **Location:** Madrid, Spain
- **Contract:** Permanent contract
- **Skills:** JIRA, Information Technology Operations
- **Published:** October 25, 2026
- **Apply:** https://www.jobleads.com/es/job/global-it-service-delivery-lead--comunidad-de-madrid--e4f377b328265f01f1582b403417d2a7c

## About the Role

The role requires 5+ years in operational leadership and ITSM, with strong ITIL knowledge and experience in JIRA and Remedy ITSM, and a high level of English.

## Description

Indra Group is seeking a Service Delivery Manager based in Madrid to lead IT service delivery activities across national and international projects. You will ensure service levels, coordinate IT operations, and drive continuous improvement within IT service delivery frameworks.

The role requires 5+ years in operational leadership and ITSM, with strong ITIL knowledge and experience in JIRA and Remedy ITSM, and a high level of English.